Customer Service

Position Overview

This is a sales role where the majority of the day will be spent on the phone with prospective residents. To succeed you will need to be an excellent communicator with the ability to sell both over the phone and through email and sms.

After a prospective new resident has their application approved the work for the leasing agent begins. The leasing agent's job is to take those approved applicants all the way through to move-in.

A typical day for a leasing agent will be spent making outbound calls, answering inbound calls and responding to inbound emails and text messages. A leasing agent will be expected to make 50 to 70 calls per day.

Success in this role is key to the success of American Avenue Leasing. To succeed in this role you must excel at selling over the phone. This is a consultative sales positive position where success is based on fast and professional response and consistent follow-up.

Key Responsibilities

• Outbound Calls: Leasing agents are expected to make 50+ calls per day.
• Inbound Calls/Email/SMS: The resident screening specialist will take inbound calls from applicants as well as respond to inbound email and text messages

Key Performance Indicators (KPIs)

• Move-In Success Rate: You will be responsible for making sure newly approved residents successfully move into their new home
• On-Time Task Completion Rate You will be assigned daily tasks ranging from showing calls to move-in document review. Your job is to complete the tasks within the scope of the assignment ahead of the due date.
• On-Time Case Completion Rate You will be responsible for responding to inbound cases in a timely and professional manner giving every case the attention it deserves.
• Fair Housing & Compliance You will comply with all fair housing laws and act in the utmost professional manner in all of your interactions.

Qualifications

• Prior experience in property management (sales/leasing), real estate (mortgage/title/real estate sales) or customer service is preferred.
• The candidate must have at least 2 years of proven experience in leasing or a similar real estate role. This ensures familiarity with the leasing process, property management systems, and tenant interaction.
• English fluency. Our residents should believe they are talking to someone where English is their first language. Clear, professional, and effective communication is crucial. Leasing agents must be able to build rapport with potential residents, understand their needs, and convey information concisely. Both verbal and written communication must be top-notch.
• The leasing agent should be skilled in negotiating lease terms, handling objections, and ensuring both parties feel they have reached a fair agreement. They should be able to maintain professionalism while securing the best possible deal for the company.
• Phone Sales. Candidates must have experience with customer service or sales over the phone.
• Exceptional communication and organizational skills, with a tech-savvy mindset. Prior experience with Salesforce is a plus
• Self-motivated and adaptable to dynamic environments, with the ability to manage multiple priorities simultaneously. Agents should demonstrate a clear desire to grow within the company, aiming for promotions based on their performance, communication, and results in negotiations and customer relations.

Job Type: Full-time

Pay: Php38, Php41,000.00 per month

Benefits:

• Company events
• Health insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person