Property/Operations Manager

I. BASIC FUNCTION

Is responsible for the efficient management of the Property through effective management of its daily operations in accordance with the Contract of Lease and company policies; maintains favorable relations with the lessees as well as the general public; and efficient and adequate building and equipment maintenance, security, and other ancillary services with the end view of increasing business transactions and patronage of the Property and the Center.

II. PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Attains or exceeds target value for the property through sound planning and financial management

1.1. Develops, recommends and implements objectives, operating plans, programs, strategies and budgets of the Property.

1.2. Works with Leasing Department in the screening of lease applicants and in the determination of business mix and pricing structures to attain optimum occupancy in the center.

1.3. Studies Lessee Sales Performance, and identifies factors and thereafter implements action plans that will increase shoppers' traffic, business transactions, and shoppers' and lessees' satisfaction. Determines required facilities and amenities.

1.4. Studies and recommends to Zone Head innovations in shopping center concepts, ideas and facilities which will increase patronage of the Property and the Center

1.5. Enforces the provisions of the Contract of Lease, house rules and regulations, and company policies to ensure smooth and orderly day-to-day operations of the Property.

1.6. Ensures the timely and accurate billing and collection of charges to the Property.

1.7. Supervises the repossession of leased premises due to delinquency and/or lease violations, as well as the inventory and disposal of repossessed items in close coordination with other units concerned.

1.8. Ensures proper compliance with government requirements such as permits, licenses and taxes, and ensures appropriate insurance coverage of the Property.

1. Attracts and retains lessees in alignment with leasing strategy (e.g. lessee experience, profit margins, business mix, zoning)

2. Provides critical performance data from the following activities to executive management for decision support:

3.1. Chairs the opening and closing shift meetings, following through all items that need to be acted upon immediately.

3.2. Develops a "culture of rounds" among the Property Management Team by planning and leading daily inspections of leased premises to check on status of renovations, safety and operational deficiencies.

3.3. Ensures the proper updating, maintenance and safekeeping of lessee 201 and other files and records of the Property.

1. Provides a superior customer experience aligned with the philosophy of Customer Mania

4.1. Leads the Management Team in consistently practicing Customer Mania.

4.2. Receives and entertains inquiries and complaints from lessees and/or shoppers and attends to their immediate solution.

4.3. Orients lessees on provisions of the lease contract, house rules and regulations and other documents. issues notice and effects turnover of the leased premises.

4.4. Entertains and accompanies government inspectors and/or insurance adjusters and immediately attends to their requirements.

4.5. Acts as Safety Brigade Marshall of the area and responds to all types of emergency situations.

1. Increases foot traffic and spend through collaboration with Marketing

2. Retains and develops key talent to steward the property, ensuring sustainability

3. Performs other duties that may be assigned by superior/s from time to time

Job Type: Full-time

Benefits:

• Free parking
• Health insurance
• On-site parking

Application Question(s):

• Are you a licensed engineer?
• How many years of property management experience do you have?
• What major real estate companies have you worked with?
• If hired, how soon can you start (in days)?
• What is your desired salary?

Work Location: In person