COS Payments Solution Center – Client Service Analyst

6 hours ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year
Description

Our Client Service Analyst safeguard your campaigns by validating email lists, reducing bounce rates, and maximizing deliverability. Trust us to keep your outreach accurate, efficient, and impactful—so your message always lands where it matters most.

As a Client Service Analyst within the Global Client Support Team, you will be part of the Email Verification Team who will monitor client interactions across all regions and provide independent review of employee actions and business processes. You will ensure the accuracy and integrity of email communications, helping to maintain high standards of client service and compliance.

Job Responsibilities:

  • Measure client experience and ensure compliance with business requirements.

  • Review email interactions and coach on procedural break points; escalate urgent issues.

  • Verify and approve external emails in line with global processes.

  • Drive performance improvements through training, policy updates, process enhancements, automation, and technology.

  • Support agent readiness with ad hoc reviews, knowledge certification, and targeted monitoring for new hires and initiatives.

  • Conduct time and motion studies and process reviews to ensure consistency and efficiency.

  • Partner with Supervisors and Managers to document employee performance and support process improvement.

  • Facilitate calibration sessions with Quality Management and Production teams.

  • Participate in Product Listening sessions to represent client feedback and guide product enhancements.

Required qualifications, capabilities, and skills 

  • Proficient in English required

  • Time management and organizational skills; Excellent verbal and written communication skills; Exhibits ability to work effectively in a team environment

  • Strong organizational and decision making skills; Strong analytical and problem solving skills

  • Ability to quickly adapt and learn new products and technologies; Ability to work in a fast paced performance environment

  • Detail-oriented; thorough in review process and able to follow through to resolution; Ability to multi task while working under minimal supervision.

  • Proficient in various desktop and internet based applications

  • 3 years or more customer service experience in a call center environment

     

  • Client Service Analyst

    5 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱450,000 - ₱900,000 per year

    If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act as a liaison...

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act...

  • Client Service Analyst

    6 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury Services, you will...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Queue Management Team, you will...

  • Client Service Analyst

    5 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs....

  • Payment Lifecycle Analyst

    6 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱840,000 - ₱1,260,000 per year

    Join our Payments Processing team and play a vital role in delivering accurate and efficient payment solutions for our clients. Be at the heart of operational excellence, driving process improvements and fostering a collaborative team environment. Unlock your potential in a fast-paced setting that values precision, leadership, and continuous development.As a...

  • Payment Lifecycle Analyst

    6 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $52,000 - $72,000 per year

    DescriptionJoin our Payments Processing team and play a vital role in delivering accurate and efficient payment solutions for our clients. Be at the heart of operational excellence, driving process improvements and fostering a collaborative team environment. Unlock your potential in a fast-paced setting that values precision, leadership, and continuous...

  • Payment Operations Analyst

    6 hours ago

    Manila, National Capital Region, Philippines Emapta Full time ₱35,000 - ₱50,000 per year

    Powering Precision in Every Payment Drive operational excellence and accuracy in financial transactions while shaping the future of digital payment solutions. Join a team that values precision, collaboration, and innovation in the financial services industry. This is your opportunity to build a global career, gain international exposure, and make your mark...

  • Payment Lifecycle Analyst

    5 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per year

    JOB DESCRIPTIONJoin our Payments Processing team and play a vital role in delivering accurate and efficient payment solutions for our clients. Be at the heart of operational excellence, driving process improvements and fostering a collaborative team environment. Unlock your potential in a fast-paced setting that values precision, leadership, and continuous...