Payment Lifecycle Analyst

1 week ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time

Join our Payments Processing team and play a vital role in delivering accurate and efficient payment solutions for our clients. Be at the heart of operational excellence, driving process improvements and fostering a collaborative team environment. Unlock your potential in a fast-paced setting that values precision, leadership, and continuous development.

As a Payments Processing Analyst in our Payments Processing team, you will oversee day-to-day payment operations, ensuring all client requests are executed with accuracy and compliance. You will lead and motivate the team, manage escalations, and drive process improvements while maintaining a strong focus on audit, quality, and deadlines. Your role will be key in supporting team development and ensuring adherence to policies and standards.

Job responsibilities

  • Execute and supervise client payment requests (including Swift MX messages) with 100% accuracy, following defined controls.
  • Process and verify requests efficiently, escalating aged items and errors or exceptions as appropriate.
  • Respond effectively and timely to routine queries and complaints, maintaining audit focus in all business-as-usual activities.
  • Identify and implement process efficiency improvements in a controlled manner.
  • Create and update SOPs and documentation, ensuring compliance with standards, policies, and IT/system access requirements.
  • Foster a positive work environment by supporting, informing, and facilitating cross-training and knowledge transfer within the team.
  • Provide leadership, guidance, and motivation to improve staff performance, addressing performance issues in a timely and professional manner.
  • Emphasize deadlines, quality, and adherence to procedures in all activities.
  • Manage projects and collaborate with partner sites to drive operational excellence.
  • Train new joiners, support their development, and prepare MIS and scorecards for senior management.
  • Act as a back-up to the Shift Manager, provide overall supervision, and adapt to night shifts or extended hours during high volume periods.

Required qualifications, capabilities, and skills

  • Bachelors graduate with 2+ years of experience in international payment processing operations.
  • Excellent interpersonal skills, with the ability to communicate at all levels and work as a team player.
  • Understanding of the banking and financial services industry.
  • Excellent verbal and written communication skills, with strong presentation abilities.
  • Proficient in MS Access, Excel, PowerPoint, and Word.
  • Strong analytical and PC skills.

Preferred qualifications, capabilities, and skills

  • Strong working knowledge of payment operations, preferably in a back office or processing arm of a reputed bank.
  • Working knowledge of SWIFT and international payment conventions and practices is preferred.

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