Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines 11ftc enterprises inc. Full time ₱228,000 - ₱252,000 per year

REQUIREMENTS:

  • Graduate of any four- year course
  • Above average written and verbal communication skills (English & Tagalog)
  • Able to work with minimal supervision
  • Willing to work onsite (Novaliches, Quezon City)
  • Proven experience in customer service or social media management (1-year minimum experience)

JOB SUMMARY:

  • This role involves handling of the Company's customer service, social media, and engaging the Company's customers via various social media channels and avenues.

KEY RESPONSIBILITIES:

  • Engage Social Media Audience:
  • Manages company presence on Facebook, Instagram, TikTok, Twitter, and other relevant platforms by engaging audiences and answering customer queries & concerns.

o Monitor and respond to comments, messages and mentions to foster community and relationship building.

o Establish brand awareness with strong and consistent communication skills.

  • Customer Issue Resolution:
  • Addresses customer issues, ensuring ideal service and objectives are met.
  • Inquiry Management:
  • Responds to inquiries via calls, mobile phone calls, emails, etc.
  • Reporting:
  • Prepares consolidated reports as required by the Company.
  • Escalation:
  • Properly escalates complex inquiries to supervisors or service providers.
  • Lead Generation:
  • Initiates cross-selling and up-selling digital activities.
  • Confidentiality:
  • Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Benefits:

  • Promotion to permanent employee

Work Location: In person

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