Client Support Associate

5 days ago

Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per year
Description

We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination

Responsibilities:

  • Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Communicate with client to obtain necessary work order criteria in order to begin the scheduling process.
  • Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.
  • Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync.
  • Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE.
  • Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy.
  • Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
Requirements
  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
  • Familiarity with quality assurance processes and invoice management systems is desirable
  • Knowledge of facilities management, maintenance, or repair terminology is a plus
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift (will cover EST and also PST in the future)
  • REMOTE

  • Client Support Associate

    2 weeks ago

    Angeles City, Central Luzon, Philippines LogiScale Inc. Full time ₱250,000 - ₱450,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Sales Support Associate

    2 weeks ago

    Angeles City, Central Luzon, Philippines VBV Project Support Solution Full time ₱150,000 - ₱250,000 per year

    Key ResponsibilitiesResearch industrial areas in Italy via Google Maps / Google Earth to identify potential client factories (based on given criteria).Prepare customized solar panel installation quotations using company templates.Edit simple satellite/map images to illustrate potential solar panel layouts.Maintain organized records of leads, quotations, and...

  • Recruitment Outreach and Prescreening Associate

    5 days ago

    Angeles City, Central Luzon, Philippines HisWord Business Support Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the Role:His Word Business Support Services Inc is hiring a Recruitment Outreach and Pre-Screening Associate to support one of our international clients—an established legal recruitment firm based in the UK and US. This client specializes in sourcing talent across various industries and is seeking support in identifying and pre-qualifying potential...

  • Customer Support Associates

    2 weeks ago

    Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking enthusiastic and customer-focused Customer Support Associates to join our dynamic team at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. This is a...

  • Client Services Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines Link Wealth Adviser Support Full time

    Client Services Manager (CSM)Qualifications:Applicants must meet the following minimum requirements:Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field.Industry Knowledge: Strong background in financial services, wealth management, BPO,...

  • Client Support Executive

    3 days ago

    Angeles City, Central Luzon, Philippines ProSpace Solutions OPC Full time ₱200,000 - ₱250,000 per year

    Make the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career We're looking for an organized and proactive Client Support Administrator to join our dynamic sales team. In this role, you'll prepare client quotations and proposals, source suitable products, and coordinate with suppliers to manage samples and pricing. You'll play a...

  • Finance and Administrative Support

    3 days ago

    Angeles City, Central Luzon, Philippines AFP FinTax Global Support Division Full time ₱40,000 - ₱60,000 per year

    Salary Range: CompetitiveResponsibilities:Providing comprehensive finance and accounting support, including processing invoices.Assisting with administrative tasks such as data entry, filing, and general office managementCollaborating with cross-functional teams to ensure seamless financial and administrative workflowsIdentifying opportunities for process...

  • Associate

    2 weeks ago

    Angeles City, Central Luzon, Philippines ILOCOS SUR SLL Full time ₱150,000 - ₱250,000 per year

    Company DescriptionILOCOS SUR SLL is a dynamic company headquartered in Sevilla, Spain. We operate from C/ ALFONSO XII 48 - LOCAL 2, CODIGO POSTAL We are dedicated to delivering exceptional services and products, making us a reliable partner for our clients. Our mission is to innovate and excel in our industry, ensuring top-quality outcomes for those we...

  • Healthcare Support Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...

  • Healthcare Customer Support Associate

    5 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱80,000 - ₱120,000 per year

    Now Hiring: Healthcare Service & Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Shifts in line with U.S. client operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable support services. We're looking for motivated individuals who are ready to thrive...