Client Support Associate

4 days ago


Angeles City, Central Luzon, Philippines LogiScale Inc. Full time ₱250,000 - ₱450,000 per year

We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination

Responsibilities:

  • Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Communicate with client to obtain necessary work order criteria in order to begin the scheduling process.
  • Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.
  • Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync.
  • Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE.
  • Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy.
  • Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled.  Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
Requirements
  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
  • Familiarity with quality assurance processes and invoice management systems is desirable
  • Knowledge of facilities management, maintenance, or repair terminology is a plus
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift (will cover EST and also PST in the future)
  • REMOTE after onsite training at Makati or SM Clark


  • Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱450,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...


  • Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...


  • Angeles City, Central Luzon, Philippines VBV Project Support Solution Full time ₱150,000 - ₱250,000 per year

    Key ResponsibilitiesResearch industrial areas in Italy via Google Maps / Google Earth to identify potential client factories (based on given criteria).Prepare customized solar panel installation quotations using company templates.Edit simple satellite/map images to illustrate potential solar panel layouts.Maintain organized records of leads, quotations, and...


  • Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking enthusiastic and customer-focused Customer Support Associates to join our dynamic team at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. This is a...


  • Angeles City, Central Luzon, Philippines HisWord Business Support Services Inc. Full time ₱150,000 - ₱250,000 per year

    About the Role:His Word Business Support Services Inc. is hiring an Appointment Setter and Outreach Associate to support recruitment-related and client-facing tasks for the company and its international clients. This role involves reaching out to individuals from a provided list or database, conducting brief pre-screening calls using a set of guide...


  • Angeles City, Central Luzon, Philippines Link Wealth Adviser Support Full time

    Client Services Manager (CSM)Qualifications:Applicants must meet the following minimum requirements:Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field.Industry Knowledge: Strong background in financial services, wealth management, BPO,...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱300,000 - ₱450,000 per year

    Position Title: Client Engagement Support Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: Supports Sr. Client Engagement Specialist, in the overall performance of assigned programs, including coordinating the marketing, service, and reporting...

  • Associate

    2 days ago


    Angeles City, Central Luzon, Philippines ILOCOS SUR SLL Full time ₱150,000 - ₱250,000 per year

    Company DescriptionILOCOS SUR SLL is a dynamic company headquartered in Sevilla, Spain. We operate from C/ ALFONSO XII 48 - LOCAL 2, CODIGO POSTAL We are dedicated to delivering exceptional services and products, making us a reliable partner for our clients. Our mission is to innovate and excel in our industry, ensuring top-quality outcomes for those we...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...


  • Angeles City, Central Luzon, Philippines st. catherine realty corporation Full time ₱400,000 - ₱600,000 per year

    About the role St. Catherine Realty Corporation is seeking a dedicated Accounting Associate to join our team in Angeles City, Pampanga. As a full-time Accounting Associate, you will play a crucial role in maintaining the financial records and ensuring the accuracy of our bookkeeping and accounting processes.What you'll be doingRecording and processing...