Customer Retention Specialist

2 days ago

Bonifacio Global Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱400,000 per year

Job Description – Customer Retention Specialist (BGC)

We are looking for passionate and customer-focused individuals to join our Retention team in Bonifacio Global City. This role is perfect for candidates with at least 6 months of BPO experience who want to grow their career in a stable and rewarding environment.

Key Responsibilities:

  • Handle customer retention calls and provide excellent customer service.
  • Address inquiries, resolve concerns, and promote loyalty by offering solutions tailored to client needs.
  • Manage accounts efficiently while ensuring compliance with company standards.
  • Work on shifting schedules and adapt to a fast-paced international account.

Qualifications:

  • At least Senior High School graduate.
  • Minimum of 6 months BPO experience handling an international account.
  • Strong communication and problem-solving skills.
  • Willing to work on shifting schedules in BGC.

Compensation & Benefits:

  • Competitive salary package based on BPO experience:

  • ₱25,769 + ₱4,250 allowance (6 months BPO)

  • ₱30,769 + ₱4,250 allowance (12–36 months BPO)
  • ₱35,769 + ₱4,250 allowance (above 36 months BPO)
  • Performance incentives and allowances.
  • Career development and growth opportunities.
  • HMO and other standard benefits.

Work Setup:

  • Shifting schedule
  • Location: Bonifacio Global City (BGC)
  • Hiring: Virtual process (HR & Final Interview)

  • Retention Specialist

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Come for the job, stay for the challenge. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamCustomer Service Healthcare Specialist (US Voice Account)Customer Service Retention and Renewals Specialist (US Voice Account - with 50k performance bonus)Retention and Renewals Specialist (US Voice Account - with 50k...

  • Customer Support Specialist

    1 week ago

    Bonifacio Global, Metro Manila, Philippines SYMPHONY Full time ₱900,000 - ₱1,200,000 per year

    As a Customer Support Specialist, you will go beyond answering tickets—you'll be a trusted partner to our customers. By solving problems quickly and with empathy, you'll build lasting relationships and ensure customers gain maximum value from our platform. This is a high-impact role where your contributions directly drive customer satisfaction,...

  • BPO Retention/Renewals Specialist | Start ASAP

    1 week ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamRetention and Renewals Specialist (US Voice Account- with 50k performance bonus)Responsibilities:Proactively reaching out to customers to discuss renewal opportunities and address any concerns or queriesProviding personalized...

  • Customer Retention Specialist

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate, Customer Relations - Philippines Based Role 1631 Taguig, National Capital Region Black Pearl Consult Posted 551 days ago Job Description Permanent About the Role A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point...

  • Brand Engagement And Retention Head

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Client Retention Specialist – Restos/Wet Market (Piso Traders) Posted 1 day ago Location: Parañaque, PhilippinesWork Mode: Work From Office Role: Client Retention Specialist - Restos/Wet Market (Piso Traders) What You'll Do: Develop retention strategies for restaurant and wet market clients Conduct regular check-ins and relationship management calls...

  • Retention Specialist

    2 days ago

    Manila, National Capital Region, Philippines Employment Hero Full time ₱900,000 - ₱1,200,000 per year

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia,...

  • Customer Retention Specialist

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate, Customer Relations - Philippines Based Role 1631 Taguig, National Capital Region Black Pearl Consult Posted 552 days ago Job Description Permanent About the Role A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point...

  • Retention Manager

    2 weeks ago

    , Metro Manila, Philippines ECLARO Full time

    Responsibilities Customer Data Analysis: Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn. Proactive Engagement: Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value. Relationship Building: Developing strong...

  • Game Operations Specialist

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Kingwin Ventures Inc. Full time ₱400,000 - ₱800,000 per year

    Game Operations SpecialistResponsible for the daily execution of game operations, ensuring a smooth player experience and achieving platform performance goals.Key Responsibilities:Monitor platform game data and player behavior; analyze key metrics such as Net NPL and betting participation, and adjust game order based on performance and operational...

  • Happy Customer Retention

    2 weeks ago

    Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱15,000 - ₱30,000 per year

    The Happy Customer Retention position ensures efficient cash collection management, assesses new dealers' creditworthiness, and monitors maturing and delinquent accounts. It is also responsible for daily cash handling, deposit processing, dealer evaluation, and overdue account follow-ups