HR Manager – BPO Industry

17 hours ago

Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

HR Manager (BPO) – Ayala, Alabang

Moder Solutions Inc.

Ayala Alabang, Muntinlupa City, Metro Manila

Full time | Onsite | GY

Minimum Qualifications:

  • Minimum of 10 years progressive experience in Human Resources, preferably within the BPO (Business Process Outsourcing) industry. Strong foundation in HR Generalist functions, onboarding, and compliance.
  • Proven expertise in employee relations, competency-based interviewing, and leading training and development programs tailored to a fast-paced BPO environment.
  • Bachelor's degree in Psychology, Human Resource Development Management, Business Administration, or related field.
  • HR certifications (e.g., CHRP, SHRM-CP) advantageous but not required.
  • Familiarity with digital HR tools and HR analytics is a plus.

Roles and Responsibilities:

  • Formulate and implement HR policies and programs designed for the unique demands of the BPO industry.
  • Lead and manage annual performance appraisal cycles, ensuring consistency and clear communication across HRBPs and supervisors. Partner with management to drive higher performance.
  • Research and develop policies supporting employee engagement and business goals within the BPO sector.
  • Collaborate closely with HR Business Partners and executives to embed culture initiatives and measurable outcomes in HR programs.
  • Act as a counselor, mentor, and strategic consultant to business leaders, translating business needs into effective HR initiatives.
  • Analyze HR metrics like employee retention, turnover, and engagement to identify improvements tailored to the BPO context.

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