Customer Service Representative

1 day ago

San Juan, National Capital Region, Philippines AYSN Group of Companies Full time ₱250,000 - ₱500,000 per year

Job description:

Job Summary:

We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate about helping customers find the right appliances for their needs.

Key Responsibilities:

  • Provide professional assistance to customers through in-store, phone, or online inquiries.
  • Explain product features, specifications, pricing, and warranty details clearly and accurately.
  • Process customer orders, returns, and exchanges in accordance with company policies.
  • Coordinate with the sales and logistics teams for delivery updates and order tracking.
  • Handle customer complaints and provide quick and effective solutions.
  • Maintain records of customer interactions and transactions in the system.
  • Stay knowledgeable about current promotions, new product releases, and store policies.
  • Support the sales team in achieving customer satisfaction and store sales goals.

Qualifications:

  • Education: At least a High School Diploma or Bachelor's Degree (any field).
  • Experience: No prior experience required; experience in retail or customer-facing roles is an advantage
  • Strong communication and interpersonal skills.
  • Good problem-solving and active listening abilities.
  • Basic computer skills (MS Office)
  • Ability to multitask and work well under pressure.
  • Customer-focused attitude with professionalism and enthusiasm.

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • HMO
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Paid Sick Leave
  • Paid Vacation Leave
  • Bereavement Leave

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