Billing Analyst

Job Title: Analyst, Billing

Why you'll love Softchoice:

We are a technology company that equips organizations to be agile and innovative, and for their people

to be productive, creative and happier at work. That means moving them to the cloud, helping them

build the workplace of tomorrow, and enabling them to make smarter decisions about their technology

portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and

advancement. We are recognized and respected for our culture of inclusion and belonging, continuously

striving to do what's good for our people and communities.

The impact you will have:

Responsible for day-to-day administrative billing needs. Support AR function and customer billing

needs by providing timely and accurate invoicing requests including credit rebills, adjustments and

ongoing account reconciliation and sales support. Ensure reliability and consistency in custom invoice

creation relative to business practices. Ensure order entry processes have enough controls and flexibility

to produce accurate and timely invoices to customers. Responsible for adhoc and system billing. Ensure

smooth-end-to-end process of billing needs –from system-generated credit/rebills and adjustments to

internal manual billing requirements. Work with Manager, Billing Operations and team to accurately

track and flag issues around order entry processes, ensuring enough controls and flexibility to produce

accurate and timely invoices to our customers. Daily interactions with internal customers through

telephone, email, office communicator messenger and on-site. Occasional interaction with external

customers primarily via email.

What you'll do:

 Analyze billing requests to ensure fit with company policies and procedures

 Complete billing requests system for internal customer requests including Sales, AR and Credit

 Consolidate invoices, change bill to account address, add pertinent information, bill to match

customer PO, pre-invoicing, indicate extended terms when provided by Credit Team, currency

exchange, split invoicing and correct taxes based on credit or debit tax adjustment processed by

tax team

 Review, define and resolve issues for internal clients relating to billing

 Collaborate with peers and superiors including Supervisors, Managers, Branch Managers,

Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues

 Educate internal customers on policies and procedures to ensure customers are given accurate

information

 Participate in conference calls with sales for customer enquiries and to ensure customer

satisfaction with billing systems

 Identify and address areas of improvement on processes and procedures

 Participate in departmental adhoc projects where customer service or process issues arise

 Maintain all other adhoc billing requests

 Assist team members in billing operation functions

What you'll bring to the table:

 Post-secondary education in accounting or a related business curriculum obtained at community

college or one or more professional designations

 Up to 3 years of working experience in billing

 Basic understanding of accounting principles

 Demonstrated ability to problem solve

 Demonstrated superior organizational skills

 Able to work independently with minimal managerial input

 Receptive, detail oriented, sensitivity when engaging in potential issues, data input, and data

recording

 Consistent demonstration of initiative, positive attitude, professional mannerisms and

commitment to personal, team and company goals

 Very good knowledge of Excel essential

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace

experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in

employment, looking to transition and take the next step in your career, we are excited to learn more about

you and encourage you to apply.