Customer Experience Specialist

1 day ago

Davao City P, Philippines Full Potential Solutions Full time ₱25,000 - ₱60,000 per year

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

  • Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

Customer Experience Specialists serve as the first line of support for our valued members, delivering responsive and thoughtful assistance across email, chat, and phone channels. This role demands empathy, agility, and a deep understanding of our products and mission. Specialists are responsible for resolving issues, from order discrepancies to account management, ensuring a premium customer experience with every interaction.

Duties and Responsibilities:

  • Use Zendesk and internal support platforms to manage, trouble shoot, problem-solve, and resolve customer issues and meet our CSAT standards.
  • Provide timely and accurate support via email, chat, and phone.
  • Resolve issues related to orders, billing, accounts, and product inquiries.
  • Maintain a deep understanding of our products/services to provide accurate and helpful guidance.
  • Log detailed and clear notes for all customer interactions.
  • Work collaboratively with other departments (e.g., logistics, QA) to escalate and resolve concerns.
  • Maintain a positive, member-first tone in all communications.

Qualifications:

  • Minimum of 1 year of experience in call center or customer service roles.
  • Required experience with multichannel or omnichannel support (chat, email, phone) in a BPO setting.
  • Zendesk experience is advantageous.
  • Preferred skills in account management.
  • Experience in resolving order issues, such as refunds, missing or damaged items, and shipping delays or lost packages, is a plus.
  • Must have completed Senior High School or equivalent (at least 2 years of college).
  • Must be at least 18 years old to meet legal employment age requirements.

  • Customer Experience Specialist

    3 weeks ago

    Davao City, Philippines FPS Innovation Labs Full time

    Overview Customer Experience Specialist – Thrive as a Customer Experience Specialist! Support members via chat, email, and phone. Use your skills and empathy to resolve issues and reach your full potential. Join us and make a difference! About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization...

  • Customer Experience Specialist

    1 day ago

    Davao City, Davao, Philippines Full Potential Solutions Full time $40,000 - $60,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱20,000 - ₱25,000 per year

    Customer Experience Specialist – FinancialLocation: Cebu CityWork Setup: Onsite | Shifting ScheduleBuild a Meaningful Career in Customer ServiceStep into a rewarding role as a Customer Experience Specialist and become the first point of contact for customers who need reliable support and clear solutions. You'll be part of a dynamic team that values...

  • Customer Experience Specialist

    4 hours ago

    Cebu City, Philippines ACCPRO International Full time

    We're Hiring: Customer Experience Specialist Cebu/Baybay, Leyte | Onsite | Night Shift We’re looking for a Customer Experience Specialist who will ensure an excellent online shopping experience for our customers across various marketplaces. This role involves handling customer communications via email, calls, voicemails, and live chat, while collaborating...

  • Customer Experience Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    ROKA is an E-commerce retail company located in Austin, TX. ROKA designs and builds the finest performance eyewear and gear on the planet. ROKA is looking to add a CX Specialist who is genuinely excited to help ROKA customers.Job Summary:The Customer Experience Specialist is often the first point of contact at ROKA and is responsible for assisting...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Guesty Full time ₱350,000 - ₱700,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱20,000 - ₱25,000 per year

    Customer Experience Specialist – FinancialLocation: Cebu CityWork Setup: Onsite | Shifting ScheduleBuild a Meaningful Career in Customer ServiceStep into a rewarding role as a Customer Experience Specialist and become the first point of contact for customers who need reliable support and clear solutions. You'll be part of a dynamic team that values...

  • Customer Experience Specialist

    3 weeks ago

    Quezon City, Philippines Acquire Intelligence Full time

    You are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct...

  • Customer Experience Specialist

    1 week ago

    Cebu City, Philippines Dempsey Resource Management Full time

    Join to apply for the Customer Experience Specialist role at Dempsey Resource Management . 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer...

  • Customer Experience Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Role Title: Customer Experience Specialist  ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...