Customer Experience Specialist

2 weeks ago

Quezon City, Philippines Acquire Intelligence Full time

You are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:
• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and complying with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to the customer.
• Handling customer and client interaction with due skill, care and professionalism.· In a nutshell, you have won the day when you make customers happy with your best and excellent service A BIT ABOUT YOUConsistent to our goal as an organization, at Acquire Intelligence, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Experience Specialist, you can perform well if you have:
• With chat/back-office experience in BPO industry
• A positive can-do attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

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