Customer Experience Specialist
4 weeks ago
ECLARO is an award‑winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT‑E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement. About the Role : We are seeking a skilled Customer Experience Specialist to support dental offices and clinicians using dental scanning hardware and software. You’ll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent, patient‑facing moments in the dental practice. This role is ideal for professionals with strong written English, technical troubleshooting experience, and a service mindset suited for healthcare or clinical support environments. Key Responsibilities Provide live chat support to U.S.-based dental practices using scanners and software Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows Guide users step‑by‑step through technical fixes with clear and concise written English Prioritize speed and accuracy when patient care is involved Maintain accurate documentation in support systems and tools Escalate complex cases to internal teams (tech support, operations, product) when needed Continuously learn new workflows, tools, and support practices Qualifications 1+ years of experience in a customer or technical support role (live chat preferred) Strong technical troubleshooting abilities, especially with devices and software Excellent command of written English (spoken fluency not required) Familiarity with healthcare or dental practice workflows is a plus Calm, professional, and clear under pressure—especially during time‑sensitive situations Organized and detail‑oriented, especially with ticket handling, documentation, and multitasking Preferred but Not Required Exposure to dental platforms such as 3Shape, intraoral scanners, or CAD/CAM software Experience in healthcare, dentistry, or medical device support Understanding of device setup, connectivity, and basic network troubleshooting #J-18808-Ljbffr
-
Customer Experience Specialist
2 weeks ago
Quezon City, Philippines Acquire Intelligence Full timeYou are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits,...
-
Customer Experience Specialist
2 weeks ago
Quezon City, Philippines Acquire Intelligence Full timeYou are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct...
-
Customer Experience Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time ₱150,000 - ₱250,000 per yearRole Title: Customer Experience Specialist ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...
-
Customer Experience Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines ECLARO Full time ₱1,500,000 - ₱3,000,000 per yearRole Title:Customer Experience Specialist ECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...
-
Customer Experience Specialist
2 weeks ago
Cebu City, Philippines ACCPRO International Full timeWe're Hiring: Customer Experience Specialist Cebu/Baybay, Leyte | Onsite | Night Shift We’re looking for a Customer Experience Specialist who will ensure an excellent online shopping experience for our customers across various marketplaces. This role involves handling customer communications via email, calls, voicemails, and live chat, while collaborating...
-
Outbound Customer Experience Specialist
4 weeks ago
Quezon City, Philippines fundoloans Full timeWho We Are At Fundo , we’re reshaping what fast, fair, and flexible finance means for everyday Australians. As one of the country’s fastest-growing fintech lenders, we combine cutting-edge tech, behavioural data, and AI to deliver microloans that are intuitive, transparent, and lightning-fast. We’ve been named to the AFR Fast 100 three years running...
-
Customer Experience Specialist
1 week ago
Davao City P, Philippines Full Potential Solutions Full time ₱25,000 - ₱60,000 per yearAbout UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...
-
Customer Care Specialist
1 week ago
Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per yearJob Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...
-
Cebu City, Philippines AboitizPower Full timeCustomer Experience Platform Development Specialist Join to apply for the Customer Experience Platform Development Specialist role at AboitizPower The Customer Experience Platform Development Specialist is responsible for system configuration, automation, and optimization of CX platforms. Supporting the overall Customer Experience strategy and roadmap, s/he...
-
Training Specialist, Customer Experience
2 weeks ago
Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱300,000 - ₱600,000 per yearPOSITION TITLE:Training Specialist, Customer ExperienceREPORTING TO:Manager, Engaged ServicesLOCATION:Cebu, PhilippinesSummary DescriptionDover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization's goals by developing and...
