Workforce Real-Time Analyst

The Workforce Real Time Analyst is responsible for monitoring and managing the daily operations of a contact center to ensure key performance indicators are met. This role involves making real-time adjustments to staffing based on call volume, agent adherence, and other critical metrics. The ideal candidate will have strong analytical skills, excellent...

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

Overview XMC INC. Cebu, Central Visayas, Philippines Sr Workforce Manager in XMC BPO. I am electrocuted with a high voltage of joy in workforce services. Role Description This is a full-time, on-site role for a Workforce Management Real Time Analyst, located in Cebu. The Workforce Management Real Time Analyst will be responsible for monitoring real-time...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Qualifications:2 to 3 years of experience as Workforce Real Time AnalystExcellent verbal and written communication skills in English.MS office Suite proficiency (Excel, Outlook and PowerPoint in particular)Experience with commercial ACD and WFM tools such as IEX, Avaya CMS, EWFM, Pumpkins, Genesys, Calabrio, Aspect, etc.Proficiency in compiling, analyzing,...

JOB SUMMARY:The Real-Time Analyst ensures optimal workforce utilization to meet service level agreements and performance targets. They monitor real-time adherence, track and report key performance indicators (KPIs), and make intraday adjustments to schedules based on fluctuations in call volume, absenteeism, and other factors. RTAs communicate with...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

We're hiring. We are looking for a WFM Real Time Analyst who will assist with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. The RTA will collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and...

The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position Responsibilities:Monitor real-time adherence across multiple sites, handle adherence issues, and log...