Workforce Reporting Analyst

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia. Your role So what does a Workforce Planner(Reporting Analyst) really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So, it’s time to imagine what it’s like being a Workforce Planner(Reporting Analyst) . Imagine that you’re an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business. As a Workforce Planner(Reporting Analyst) , you will coordinate with operations, clients, and client services to able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which include availability, preferences, and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner Reporting Analyst? Training, development & rotations For a company like TaskUs whose headcount is approximately 31,500 employees globally, learning opportunities through internal training, coaching, and experiential learning are extremely important when it comes to strengthening the workforce. Staying true to its core values of Continuous Self-Improvement and Always Striving for Excellence, TaskUs curates programs and projects that help employees achieve both their personal and professional goals. The Business Insights and Data Science (BIDS) Bootcamp, a 40-hour training on Business Insights, is one of the upskilling efforts of TaskUs in the Philippines, and will soon be offered in TaskUs India. Teammates with a passion for analytics can voluntarily apply for the program to sharpen their knowledge. Graduates eventually have the chance to be a part of the TaskUs BIDS team after further assessments. Learning Experience (LX) is the engine driving strategic business impact for innovative brands around the globe. There at TaskUs provide the LX curricula, training processes, e-Learning systems, and development programs that help the most disruptive global brands scale operations, make more impactful decisions, build smarter process flows, and create high-performing teams – all while increasing revenue. Compensation & benefits Industry-Leading Benefits and Programs From their Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – they provide the absolute best to their people, making Us the top professional services firm in this space. World-Class, Employee-Centric Sites and Facilities Tuition Reimbursement Program Life Insurance Healthcare for Employees and Dependents Birthday Leaves and Paid Time Offs Engagement and Experiences Rewards Retirement Savings Program Healthy Food Subsidy Program Career progression Continuous growth and development is the #1 driver for employee happiness and satisfaction—the core of the TaskUs culture. It is then no surprise that they have achieved the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history. They train, develop, and scale teams of 40,000+ Teammates across the globe to serve and support the fastest growing and most innovative companies. Coupled with our industry-leading portfolio of service offerings, TaskUs enables its partners to reach their growth goals at their desired pace. Company culture Their culture is a direct reflection of their people as a collective spirit—dedicated to supporting their customers while, at the same time, making a positive impact on the world around us. Refreshing, smart, creative, and transparent—that’s TaskUs. That’s their strength and their difference. About you So not just anyone is qualified for this role. We make sure we get the best of the best and ensure our employees are top-notch How to apply To apply for this position, simply click the “Apply” button on this page Source/s Glassdoor.com #J-18808-Ljbffr