Workforce Management Real Time Analyst

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

The Workforce Real Time Analyst is responsible for monitoring and managing the daily operations of a contact center to ensure key performance indicators are met. This role involves making real-time adjustments to staffing based on call volume, agent adherence, and other critical metrics. The ideal candidate will have strong analytical skills, excellent...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

Overview We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will monitor call volumes, agent productivity, and adherence to schedules in real time to ensure service level targets are met while balancing operational efficiency and customer experience....

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

Job SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...

Overview UnifyCX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard What Will You Do? As the Real Time Analyst, you are responsible for monitoring live call center operations to ensure optimal staffing,...