Workforce Management Analyst

12 hours ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

Position Summary

We are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The ideal candidate will bring strong analytical skills, leadership experience, and proficiency in WFM platforms and tools to help drive service level achievement and workforce efficiency.

Qualifications:

  • Bachelor's degree in Business Administration, Statistics, or any related field (preferred).
  • Minimum 3–5 years of experience in Workforce Management in a contact center or BPO environment.
  • At least 1 year of experience in a supervisory or leadership role for Asst Manager level.
  • Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect).
  • Advanced Excel skills; experience with data visualization tools is a plus.
  • Preferred: Experience with multi-site or global workforce operations.
  • Knowledge of Six Sigma or Lean methodologies.
  • Familiarity with SQL or other data query languages, strong experience in Power BI.

Work setup: Full-time Onsite

Work location: Eastwood, QC

Work schedule: Night shift

  • Workforce Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeAnalytic Full time ₱2,500,000 - ₱3,500,000

    Workforce Analyst PositionAs a Workforce Analyst, you will be responsible for collecting, reviewing, analyzing, and interpreting relevant data to identify challenges in the workforce. You will also prepare workforce analysis reports for business needs and provide recommendations to improve the workforce.Responsibilities:Collect and review data from various...

  • BPO Workforce Management Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

    The Opportunity Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a talented BPO Workforce Management Analyst to join their dynamic team in Mandaluyong City, Metro Manila. As a full-time BPO Workforce Management Analyst, you will play a crucial role in optimising staffing and efficiently managing...

  • Manager Workforce Management

    7 days ago

    Quezon City, National Capital Region, Philippines WNS Full time $104,000 - $130,878 per year

    Job Description:The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of...

  • Manager Workforce Optimization

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeWorkforce Full time ₱1,200,000 - ₱1,500,000

    Job Title: Workforce Optimization ManagerJob Description:The Workforce Optimization Manager plays a critical role in driving business results by aligning workforce planning with operational goals.This position oversees the development and implementation of strategic plans to ensure optimal staffing, service level performance, and productivity across multiple...

  • Workforce Supervisor/ Manager

    7 days ago

    Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time $60,000 - $80,000 per year

    The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...

  • Workforce Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱750,000 per year

    Employment Type:Full-Time EmploymentWork Setup:Hybrid SetupWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:75,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service delivery,...

  • Workforce Manager

    10 hours ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    Employment Type:Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

  • Workforce Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱80,000 per year

    Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

  • Assistant Workforce Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱500,000 - ₱600,000 per year

    Key ResponsibilitiesDevelop and maintain accurate forecasts and schedules using historical data, trends, and business requirements.Monitor intraday performance and provide actionable insights to meet service level targets.Collaborate with Operations, HR, and Recruitment to align workforce plans with business needs.Lead and mentor workforce analysts and...

  • Workforce Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines Ubiquity Full time $60,000 - $80,000 per year

    Who we are & what we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...