Quality Analyst

We are searching for individuals that recognize the value of professional growth through the development of professional skills, and have the dedication to achieve such advancement.The main responsibility of this role is to review and validate video recordings submitted by other Testers. It is also to ensure accuracy, completeness, and adhere to testing...

The Reports Analyst is responsible for gathering, analysis and documenting reports requirements and managing the production of reports and dashboards which may include, but are not limited to, productivity and quality metrics, to ensure that standard reports are delivered accurately and on time.DUTIES & RESPONSIBILITIES:Delivers timely ad hoc and standard...

ResponsibilitiesReview and assess service desk interactions (calls, chats, emails, tickets) for quality, accuracy, and compliance.Develop and maintain quality scorecards and evaluation criteria.Analyze service desk metrics (e.g., first call resolution, response time, customer satisfaction).Identify trends, gaps, and opportunities for improvementProvide...

We're Hiring – BPO & Technical Roles (Philippines-Based Candidates Only)Join our growing teams in Pasig, Quezon City, and Taguig We're looking for skilled professionals in leadership, operations, analytics, training, and IT security.Quality Analyst (Talent Management)Location: Quezon City, Pasig, TaguigSchedule: ShiftingSalary:...

Sr. Automation Quality Analyst (Playwright) Muntinlupa City, National Capital Region, Philippines We're Hiring: Sr. Automation Quality Analyst (Playwright)! We are looking for a highly skilled and detail-oriented Sr. Automation Quality Analyst with expertise in Playwright to join our dynamic team. The ideal candidate will be responsible for designing,...

QualificationsBachelor's degree in Data Analytics or Business.Must have CRM tool, BI tool, and sales data analysis.2+ years in a similar analytical role (i.e. business analysis, sales data analysis).Superior oral and written communication skills.Must have experience with CRM/ICM tools and SAP.Must have experience with BI tools such as Qlik, Tableau,...

Company is seeking a highly motivated and skilled Systems Analyst to support and optimize our Electronic Medical Records (EMR) system. This role is crucial to bridging the gap between clinical operations and information technology, ensuring our EMR effectively supports high-quality patient care, clinical efficiency, and regulatory compliance. The ideal...

Job Summary We are looking for an experienced Quality Analyst to join our Australian Telco project team. This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards. Its a great opportunity for candidates who want to grow toward coordination or service delivery...

We're Hiring: IT Business Analyst / System AnalystCompany: Skybridge Payment Inc. (SkyPay)About UsSkybridge Payment Inc., also known as SkyPay, is a fast-growing FinTech company transforming the way businesses and consumers connect through payment technology. As a leading provider of innovative and secure payment solutions, SkyPay is committed to building an...

Client Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality Analyst...