Quality Analyst

We are searching for individuals that recognize the value of professional growth through the development of professional skills, and have the dedication to achieve such advancement.The main responsibility of this role is to review and validate video recordings submitted by other Testers. It is also to ensure accuracy, completeness, and adhere to testing...

High school diploma or equivalent (required)1 year of front-line contact center experience (preferred)1-2 years of Quality Assurance experience (preferred)Intermediate knowledge of MS Excel, MS Word and MS Office (required)Ability to type 30 wpm minimum with accuracyStrong verbal and written communication skills, including spelling and grammarExcellent...

Business Intelligence Analyst - Job descriptionWe are looking for a detail-oriented Business Intelligence Analyst who will be responsible for analyzing and interpreting data to provide insights and recommendations to the management team. In this role, you will be expected to design and generate reports, as well as identify trends and patterns to help improve...

Position: Quality Analyst / Customer Experience AnalystOverview: The Customer Experience Analyst monitors transactions (calls, emails, chat, back-office work) to ensure quality and excellent customer experience. Key responsibilities include:Transaction Monitoring: Auditing CSR transactions against quality requirements and meeting monitoring goals.Reporting:...

We are seeking an L1 SOC Analyst to join our Security Operations Centre (SOC) team. The SOC Analyst will work on a shift basis and will be responsible for monitoring, analysing, and responding to security alerts and incidents to ensure the protection of our customers and company's assets, systems, and data.The ideal candidate will have a strong interest in...

We're Hiring: IT Business Analyst / System AnalystCompany: Skybridge Payment Inc. (SkyPay)About UsSkybridge Payment Inc., also known as SkyPay, is a fast-growing FinTech company transforming the way businesses and consumers connect through payment technology. As a leading provider of innovative and secure payment solutions, SkyPay is committed to building an...

The Data Analyst I – Finance & ERP is primarily responsible for the timely and accurate delivery of Financial Reports, Accounts Payable and Accounts Receivable tasks, timely collections via email, the accomplishment of tasks specific to ERP administration, and processing support for various functions and projects, as required by the client. This role...

Quality AnalystJob DescriptionDuties and Responsibilities:Responsible for reporting any/all behavior that does/do not conform to the quality standards set by the account management and client.Designs and implements reports to establish patterns and trends of quality issues as they may arise.Collates and analyzes data for respective LOBs.Analyzes customer...

Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team.Role: Quality AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As the Quality Analyst, you will monitor, score, and deliver coaching points...

Overview RELX Quezon City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Job Summary The Data Quality Analyst role is a critical function in any Client Relationship Management (CRM) system. Bringing all of an organization’s contacts into a central repository will shine a spotlight on duplicate and...