Quality Analyst

4 days ago

Ortigas Post Office, Philippines ADDFORCE HR SOLUTION Full time ₱300,000 - ₱325,000 per year

We're Hiring – BPO & Technical Roles (Philippines-Based Candidates Only)

Join our growing teams in Pasig, Quezon City, and Taguig We're looking for skilled professionals in leadership, operations, analytics, training, and IT security.

Quality Analyst (Talent Management)

Location: Quezon City, Pasig, Taguig

Schedule: Shifting

Salary: ₱25,000–₱31,000

Qualifications:

  • Bachelor's degree (any field)
  • At least 1 year of QA experience in a BPO setup
  • Strong skills in Root Cause Analysis
  • Experience with blended accounts (voice and non-voice)

Reports Analyst Lead (Talent Management)

Location: Pasig or Taguig

Schedule: Shifting

Salary: ₱35,000–₱40,000

Qualifications:

  • Bachelor's degree (any 4-year course)
  • Minimum of 2 years of experience as a Reports Analyst
  • Advanced Excel skills; knowledge of SQL, VBA, or BI tools preferred
  • Familiar with ATS, HRIS, or recruitment systems

Information Security Analyst (BPO Team)

Location: Pasig or Taguig

Schedule: Shifting

Salary: ₱20,000–₱25,000

Qualifications:

  • Bachelor's degree (any field)
  • ISO 27001 Certification is required
  • At least 1 year of experience as an Information Security Analyst
  • Strong knowledge and hands-on experience in ISO 27001 standards

Realtime Analyst (Project Management)

Location: Quezon City, Pasig, Taguig

Schedule: Shifting

Salary: ₱30,000–₱35,000

Qualifications:

  • Bachelor's degree (any field)
  • Minimum of 2 years of experience in Real-Time Analytics or Queue Monitoring in the BPO industry
  • Experience handling SLA and KPI management
  • Experience with blended accounts (voice and non-voice)
  • Background in Forecasting or Scheduling is an advantage

Trainer (Talent Management)

Location: Pasig or Taguig

Schedule: Shifting

Salary: ₱30,000–₱32,000

Qualifications:

  • Bachelor's degree (any field)
  • At least 1 year of experience as a Trainer in the BPO industry
  • Must have handled Healthcare Insurance or Travel Insurance accounts
  • Experience handling both voice and non-voice LOBs

Operations Team Lead (Mobility Account)

Location: Pasig

Setup: Onsite

Schedule: Shifting

Salary: ₱40,000–₱45,000

Qualifications:

  • Bachelor's degree in Computer Engineering, IT, or any tech-related course (strictly required)
  • More than 2 years of experience as a Team Lead in a technical account
  • Experience handling both voice and non-voice LOBs

Job Types: Full-time, Permanent

Pay: Php25, Php31,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • Quality Analyst: 1 year (Preferred)

Work Location: In person

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