Senior Quality Analyst
15 hours ago
Client Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality Analyst Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree holder ✨With at least 2-3 years’ experience in Quality process ✨Amenable to attend interviews ✨Willing to work onsite ✨Can start as soon as possible Job Responsibilities: ✨ Conduct transaction and call monitoring in line with established service quality standards to ensure consistent, high-quality delivery. ✨ Provide coaching, mentoring, and constructive feedback to agents to enhance individual and team performance. ✨ Perform Root Cause Analysis (RCA) and present findings to Operations to support corrective and improvement initiatives. ✨ Identify skill and knowledge gaps, collaborating with the Training Team to develop targeted learning programs. ✨ Participate in calibration sessions to ensure fairness, accuracy, and consistency in quality evaluations. ✨ Handle transactions or calls when required to stay updated on process changes and operational needs. ✨ Conduct process audits to confirm compliance with Standard Operating Procedures (SOPs) and quality benchmarks. ✨ Share audit findings and insights during pre-nd post-shift huddles to promote transparency and continuous improvement. Recruitment Process (Online/Face to face) ✨Initial Interview ✨Second Interview ✨Final Interview ✨Job Offer
-
Senior Quality Analyst
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality...
-
BPO Quality Analyst
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
-
Medical Billing Quality Analyst
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeAbout the job Medical Billing Quality Analyst Designation Quality Analyst Job Level Intermediate Department Medical Billing/AR Reporting to Senior Operations Manager PURPOSE OF THE POSITION The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring...
-
Senior Data Specialist
3 weeks ago
Muntinlupa, Philippines WeSupport, Inc. Full timeQualifications • Bachelor’s degree in Data Analytics or Business. • Must havea CRM tool, a BI tool, and sales data analysis. • 2+ years in a similar analytical role (i.e., business analysis, sales data analysis). • Superior oral and written communication skills. • Must have experience with CRM/ICM tools and SAP. • Must have experience with BI...
-
Quality Assurance Analyst
3 weeks ago
Muntinlupa, Philippines Jollibee Group Full timeOverview Quality Assurance Analyst (Muntinlupa) role at Jollibee Group Position details and responsibilities are described below. Responsibilities Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn;...
-
Jr. Manual Quality Analyst
3 weeks ago
Muntinlupa, Philippines Geco Asia Pte LTD Full timeWe're Hiring: Jr. Manual Quality Analyst! We are looking for a detail-oriented Jr. Manual Quality Analyst to join our dynamic team. The ideal candidate will play a crucial role in ensuring the quality and functionality of our products through thorough testing and analysis. Location: Muntinlupa, Philippines⏰ Work Mode: Hybrid (3 days onsite, 2 days WFH)...
-
Sr. Automation Quality Analyst
2 weeks ago
Muntinlupa, Philippines GECO Asia Pte Ltd Full timeAbout Us: GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. Position: Senior Automation Quality Analyst Are you passionate about building reliable, high-quality software through automation? Do you enjoy solving problems,...
-
Sr. Automation Quality Analyst
4 days ago
Muntinlupa, Philippines Tap Growth ai Full timeSr. Automation Quality Analyst (Playwright) Muntinlupa City, National Capital Region, Philippines We're Hiring: Sr. Automation Quality Analyst (Playwright)! We are looking for a highly skilled and detail-oriented Sr. Automation Quality Analyst with expertise in Playwright to join our dynamic team. The ideal candidate will be responsible for designing,...
-
Quality Assurance Analyst
3 weeks ago
Muntinlupa, Philippines Jollibee Group of Companies Full timeSelect how often (in days) to receive an alert: Title: Quality Assurance Analyst (Muntinlupa) TheQuality Assurance Analyst is responsible for: Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and...
-
Senior Credit Analyst
2 weeks ago
Muntinlupa, Philippines Allegro MicroSystems, LLC Full timeSenior Credit Analyst page is loaded## Senior Credit Analystlocations: Alabang, Muntinlupa City, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R5834The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in...