Team Lead

5 days ago


Baguio, Philippines Neksjob Full time

About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment.
The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.

Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.

Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.

Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.


  • Team Lead

    2 weeks ago


    Baguio, Philippines Neksjob Full time

    About the Role Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural...

  • Team Lead

    2 weeks ago


    Baguio, Philippines Neksjob Corporation Full time

    About the Role Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural...


  • Baguio, Philippines NEKSJOB Full time

    About the Role: We are looking for a highly motivated and experienced Team Lead to join our growing North America team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and...

  • Team Lead

    2 weeks ago


    Baguio City, Cordillera Admin Region, Philippines Openmind Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Team Lead, NALocation: Baguio, Philippines (Onsite)Department: NA OperationsOur client is looking for a highly motivated and experienced Team Lead to join their growing NA team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day...

  • Team Lead- NA ops

    4 days ago


    Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    Our client is looking for a highly motivated and experienced Team Lead to join their growing NA team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with...


  • Baguio City, Philippines NEKSJOB Full time

    About the Role: We are looking for a highly motivated and experienced Team Lead to join our growing North America team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and...


  • Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Overview We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets. Responsibilities Lead a small team to handle customer inquiries,...


  • Baguio, Philippines TASQ Staffing Solutions Full time

    Summary: We are seeking a highly motivated and organized Project Management Lead to join our growingteam. The Project Management Lead will be responsible for planning, executing, and closing projectson time, within budget, and to the required scope and quality standards. The ideal candidate willpossess excellent communication, leadership, and problem-solving...

  • Lead Data Analyst

    2 weeks ago


    Baguio, Philippines Michael Page Full time

    Join to apply for the Lead Data Analyst role at Michael Page Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Lead Data Analyst role at Michael Page Lead data strategy using tools like Snowflake and Power BI Night shift role with global exposure and remote setup Lead data strategy using tools...


  • Baguio, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...