Team Lead

4 weeks ago

Baguio, Philippines Neksjob Full time

About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment.
The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.

Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.

Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.

Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.

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