Spanish Speaking VA

7 days ago

Taguig, National Capital Region, Philippines eData Services US, L.L.C. Full time ₱300,000 - ₱450,000 per year

Bilingual Medical Virtual Assistant (Spanish)

Location:
McKinley West, Taguig

Schedule:
Graveyard Shift (US Hours)

eData Services
is seeking a highly motivated and detail-oriented
Bilingual Medical Virtual Assistant
to support our healthcare clients and their Spanish-speaking patient base. This is an exciting opportunity to use your language and medical knowledge in a challenging BPO environment.

The Virtual Assistant is responsible for the professional and accurate delivery of contracted services, with a critical focus on seamless bilingual communication.

Key Responsibilities:

  • Pre-exam verification of insurance eligibility, benefits and coverage
  • Securing treatment authorization
  • Submitting claims, responding to claim denials, and resolving EOB issues
  • identifying and finding solutions for common billing issues
  • Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
  • Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What We Are Looking For:

  • Language Fluency:
    Native or near-native fluency in Spanish (both oral and written)
    is required to communicate effectively with clients, patients, and insurance companies.
  • Must be willing to work full-time on-site
    at our office in
    McKinley West, Taguig.
  • Schedule:
    Willing to consistently work
    US hours (Graveyard Shift)
    .
  • Communication:
    Excellent professional communication skills in both Spanish and English.
  • Work Ethic:
    Analytical, organized, and systematic; able to work with
    very minimal supervision.
  • Team Player:
    Must be a good team player, process-oriented, and follow strict timelines.

Education & Experience

  • Education:
    Graduate of any Medical Allied Course (highly preferred).
  • Experience:
    Preferable with experience in a customer service or medical support field within the BPO industry,
    but Fresh Graduates with the required Spanish fluency are welcome to apply.
  • Technical:
    Has basic computer knowledge and the ability to quickly learn new software and systems.

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