Spanish Bilingual Representative

2 weeks ago

Taguig, National Capital Region, Philippines access healthcare Full time ₱250,000 - ₱500,000 per year

About the role

Join our thriving healthcare business process outsourcing (BPO) team as a Spanish Bilingual Representative - Quality Analyst. In this full-time position based in Taguig City, Metro Manila, you will play a crucial role in delivering exceptional customer service to our healthcare clients. As a Spanish speaker, you will leverage your language skills to provide high-quality support and analysis to our growing customer base.

What you'll be doing

  1. Provide excellent customer service to our healthcare clients through inbound and outbound calls
  2. Analyse call recordings to identify areas for improvement and ensure adherence to quality standards
  3. Offer support and guidance to customer service representatives to enhance their performance
  4. Contribute to the development of training materials and QA processes
  5. Collaborate with the broader team to identify and implement process improvements
  6. Maintain accurate records and documentation as required

What we're looking for

  1. Fluency in both English and Spanish, with excellent communication skills
  2. Minimum of 1 year of experience in a customer service or call centre environment
  3. Strong analytical and problem-solving skills
  4. Attention to detail and a commitment to quality
  5. Ability to work effectively in a team and adapt to a fast-paced environment
  6. A passion for healthcare and a desire to make a positive impact on our customers

What we offer

At access healthcare, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for career development and growth
  4. A collaborative and supportive work environment
  5. Team-building activities and social events

About us

access healthcare is a leading provider of healthcare BPO services, specialising in delivering high-quality customer support to our clients in the medical and insurance sectors. With a strong focus on innovation and customer satisfaction, we are constantly exploring new ways to improve the healthcare experience for both our clients and their customers. Join our dynamic team and be a part of our mission to transform the healthcare industry.

Apply now to become our next Spanish Bilingual Representative - Quality Analyst

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