Retail Support Specialist

4 days ago

Work from Home, Philippines Podean Full time ₱300,000 - ₱600,000 per year

About Podean:

We are an innovative Amazon agency and marketplace consultancy that is challenging how brands leverage e-commerce marketplaces. We work with major global and progressive brands, delivering on their needs as they relate to accelerating their presence and sales of Amazon and emerging marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, marketplace operations, and innovation consulting.

We are an efficient, new-age business that embraces flexible hours, cloud solutions, and innovation. We are open, considerate, and direct in our communication. We work hard and play well too.

We're seeking a motivated and forward-thinking Retail Support Specialist with extensive experience in Amazon Vendor and Seller Central to join us and become an integral part of our global team.

Role Description:

As a data-driven business, the Retail Support Specialist will be key to supporting our growing client accounts in Seller Central and Vendor Central. Your contribution is critical for our clients and will consist of the following tasks and activities:

Partner with account managers and marketplace specialists to address and resolve retail-related issues in Seller Central and Vendor Central.

Be responsible for the successful launch of ASINs in various marketplaces, including troubleshooting issues on variations, pricing, attributes, etc.

Be the first line of defence against account-related issues and be able to communicate and collaborate with the greater team to resolve such challenges.

Skills & Experience:

  • Minimum 1 year of Experience supporting clients in Seller Central and Vendor Central in Amazon US and EU Marketplaces. Any experience with Walmart or Target is a plus.
  • Experience in doing daily account checks and resolving issues that affect account health.
  • Comfortable setting up new Asins and doing variations work, and troubleshooting various issues encountered with this process.
  • Able to pull various reporting data like replenishment reports and support the whole shipment process of the client.
  • Set up various types of discounts and promotions in both Seller Central and Vendor Central
  • Have handled case management and have a proven process in working with support to resolve various issues.
  • Able to work 4pm to 12mn PH shift.
  • Strong internet connection - at least 100mbps

Key Values:

  • Integrity and Accountability
  • Ability to work individually and as a team
  • Proactive and Have Drive
  • A Growth Mindset
  • Creativity
  • Attention to detail

Life at Podean:

  • Very competitive salary with a collaborative and supportive work environment
  • Professional development to drive career growth
  • WorkFromAnywhere - Flexible work policy and 100% remote workforce
  • Paid time off, paid birthday leave, and paid approved Philippine holidays
  • Health card on the 3rd month of tenure
  • Complimentary token for every milestone
  • RefreshWeek - One week off to promote work-life balance

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