Retail Support Specialist

3 days ago

Work from Home, Philippines Podean Full time ₱300,000 - ₱600,000 per year

About Podean:

We are an innovative Amazon agency and marketplace consultancy that is challenging how brands leverage e-commerce marketplaces. We work with major global and progressive brands, delivering on their needs as they relate to accelerating their presence and sales of Amazon and emerging marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, marketplace operations, and innovation consulting.

We are an efficient, new-age business that embraces flexible hours, cloud solutions, and innovation. We are open, considerate, and direct in our communication. We work hard and play well too.

We're seeking a motivated and forward-thinking Retail Support Specialist with extensive experience in Amazon Vendor and Seller Central to join us and become an integral part of our global team.

Role Description:

As a data-driven business, the Retail Support Specialist will be key to supporting our growing client accounts in Seller Central and Vendor Central. Your contribution is critical for our clients and will consist of the following tasks and activities:

Partner with account managers and marketplace specialists to address and resolve retail-related issues in Seller Central and Vendor Central.

Be responsible for the successful launch of ASINs in various marketplaces, including troubleshooting issues on variations, pricing, attributes, etc.

Be the first line of defence against account-related issues and be able to communicate and collaborate with the greater team to resolve such challenges.

Skills & Experience:

  • Minimum 1 year of Experience supporting clients in Seller Central and Vendor Central in Amazon US and EU Marketplaces. Any experience with Walmart or Target is a plus.
  • Experience in doing daily account checks and resolving issues that affect account health.
  • Comfortable setting up new Asins and doing variations work, and troubleshooting various issues encountered with this process.
  • Able to pull various reporting data like replenishment reports and support the whole shipment process of the client.
  • Set up various types of discounts and promotions in both Seller Central and Vendor Central
  • Have handled case management and have a proven process in working with support to resolve various issues.
  • Able to work 4pm to 12mn PH shift.
  • Strong internet connection - at least 100mbps

Key Values:

  • Integrity and Accountability
  • Ability to work individually and as a team
  • Proactive and Have Drive
  • A Growth Mindset
  • Creativity
  • Attention to detail

Life at Podean:

  • Very competitive salary with a collaborative and supportive work environment
  • Professional development to drive career growth
  • WorkFromAnywhere - Flexible work policy and 100% remote workforce
  • Paid time off, paid birthday leave, and paid approved Philippine holidays
  • Health card on the 3rd month of tenure
  • Complimentary token for every milestone
  • RefreshWeek - One week off to promote work-life balance

  • Junior IT Support Specialist

    4 days ago

    Work from Home, Philippines Touch Support Full time $30,000 - $60,000 per year

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • IT Support Specialist

    2 weeks ago

    Work from Home, Philippines Southeastasia Retail Inc. (Landers Superstore) Full time ₱400,000 - ₱600,000 per year

    Technical Support and TroubleshootingProvide prompt on-site support for store technology, including POS systems, kiosks, handheld devices, printers, and inventory management software.Diagnose and resolve technical issues to minimize downtime, ensuring that all systems function optimally.Support network connectivity within stores, handling Wi-Fi, VPN, and...

  • Email Marketing Specialist

    3 days ago

    Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...

  • Lead generation specialist

    3 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱600,000 - ₱1,200,000 per year

    GLOBAL PACIFIC SUPPORT is on the lookout for a skilled Lead Generation Specialist to bolster our team's efforts in driving business growth. In this role, you will be responsible for identifying potential clients and generating high-quality leads that align with our marketing initiatives. The ideal candidate will be proactive, innovative, and passionate about...

  • Lead generation specialist for marketing agency

    3 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱600,000 - ₱1,200,000 per year

    GLOBAL PACIFIC SUPPORT is looking for a dynamic and results-oriented Lead Generation Specialist to join our marketing agency team. The ideal candidate will play a crucial role in identifying and engaging potential clients, managing outreach efforts, and generating leads that will feed into our marketing pipelines. This is a fantastic opportunity for someone...

  • Localsplash

    4 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱40,000 - ₱60,000 per year

    GLOBAL PACIFIC SUPPORT is excited to announce an opening for the role of LocalSplash Marketing Specialist. In this position, you will be at the forefront of our local marketing initiatives, helping businesses enhance their online presence and reach local customers more effectively. Your primary responsibility will be to develop and implement localized...

  • Customer Support Specialist

    3 days ago

    Work from Home, Philippines Dealhub Full time $40,000 - $60,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Skyswitch

    4 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱900,000 - ₱1,200,000 per year

    GLOBAL PACIFIC SUPPORT is currently seeking a skilled individual to take on the role of Skyswitch Specialist. In this position, you will be responsible for managing and optimizing our Skyswitch VoIP platform to ensure effective communication solutions for our clients. Your expertise in this technology will be essential in providing high-quality service and...

  • Training Specialist

    1 week ago

    Work from Home, Philippines SMA Support Services Full time ₱468,000 - ₱624,000 per year

    DescriptionAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional...

  • Customer Support Specialist

    4 days ago

    Work from Home, Philippines CYBERBIT Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...