IT Support Specialist

2 days ago

Work from Home, Philippines Southeastasia Retail Inc. (Landers Superstore) Full time ₱400,000 - ₱600,000 per year
  • Technical Support and Troubleshooting
  • Provide prompt on-site support for store technology, including POS systems, kiosks, handheld devices, printers, and inventory management software.
  • Diagnose and resolve technical issues to minimize downtime, ensuring that all systems function optimally.
  • Support network connectivity within stores, handling Wi-Fi, VPN, and general connectivity troubleshooting.
  • Maintenance and System Updates
  • Perform regular maintenance of in-store hardware and software to keep systems up-to-date and running efficiently.
  • Assist with software updates, patches, and version upgrades for POS and other store-specific applications.
  • Ensure store technology is operational, coordinating repairs and replacements as needed.
  • Incident Management and Documentation
  • Log and manage support tickets, document resolutions, and escalate complex issues to higher-level IT support when necessary.
  • Track recurring issues, identify trends, and create documentation for frequently encountered problems and their solutions.
  • Data Security and Compliance
  • Enforce IT security protocols, ensuring all systems comply with company policies and industry standards.
  • Educate store staff on IT security best practices to protect sensitive customer and business data.
  • Collaboration and Communication b
  • Work closely with head office IT teams to address cross-store issues and ensure consistent IT support across all retail locations.
  • Communicate clearly with store staff to explain technical solutions and gather feedback to improve IT support processes.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: Remote

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