IT Application Support Associate

4 days ago

Pasig, National Capital Region, Philippines Cocogen Insurance, Inc. Full time ₱400,000 - ₱800,000 per year

Job Description:

Join our roster of exceptional people

Perks & Benefits:

  • Competitive compensation package
  • Learning and development opportunities
  • Annual evaluation of performance for career advancement
  • Leaves (SL, VL, Birthday, Bereavement)
  • HMO
  • Medical Reimbursements
  • guaranteed 15 months' pay

Job Description:

The role involves providing first-line technical support for system-related issues and responding to requests submitted through the ticketing system.

Responsibilities include executing routine batch processes, generating operational and analytical reports, developing simple scripts to automate report creation and data extraction, and managing user access by assigning appropriate system permissions in line with company policies.

The duties may include, but are not limited to, the following:

  • Performs coding, testing, and documentation of simple report scripts and maintains existing scripts to meet required changes, corrections, and modifications.
  • Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
  • Logs all relevant incident/service request details; allocates categorization and prioritization codes
  • Provides first-line investigation and diagnosis.
  • Resolves incidents/service requests when first contacted, whenever possible
  • Escalates incidents/service requests that cannot be resolved within agreed timescales.
  • Escalates incidents that are recurring.
  • Closes all resolved incidents, requests, and other calls.
  • Updates CMDB (Configuration Management Database).
  • Performs special tasks as assigned:
  • Provides system access to users and initiates the review of access on a regular basis.
  • Keeps track and applies all up-to-date developments in all fields related to the position.
  • Performs other duties assigned by immediate superior.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • With at least 1 year of experience in the same function
  • Familiarity with IT monitoring tools and ticketing systems.
  • Hands-on experience with JasperReports, iReport, or similar reporting tools.
  • Proficiency in SQL scripting and PL/SQL

Online Recruitment Process

Hybrid Work Schedule

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • handling system/application: 1 year (Required)
  • SQL, PL/SQL: 1 year (Required)

Work Location: Hybrid remote in Pasig

  • Associate CSSC Application Engineer CBS

    4 days ago

    Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time ₱900,000 - ₱1,200,000 per year

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and...

  • Support Operations Associate

    4 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time

    We're Hiring: Support Operations Associate As a Support Operations Associate/Platform Support Specialist, you will be a key member of our Operations Team, providing dedicated support to internal departments and customers. Your role ensures that both our customers and commercial team receive the necessary assistance to stay efficient, productive, and...

  • Application Support Engineer

    4 days ago

    Pasig, National Capital Region, Philippines Talino Venture Studios Full time ₱60,000 - ₱120,000 per year

    We are seeking an experiencedApplication Support Engineerto join our team, providing operational and technical support for client-facing applications in production environments.You will troubleshoot and resolve incidents, apply code fixes or configuration changes, analyze system performance, and ensure the smooth running of business-critical...

  • Application Support Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryThe successful candidate will be primarily responsible for supporting OSS integration across all systems and applications. The OSS Engineer will work closely with engineering teams, project stakeholders, vendors, and system owners to ensure service delivery, generate insightful reports, and implement change requests.This position requires strong...

  • Customer Service Support Associate

    6 days ago

    Pasig, National Capital Region, Philippines MFI Polytechnic Institute Inc Full time ₱200,000 - ₱250,000 per year

    Customer Service Support Associate — Marketing, Sales & Recruitment DepartmentLocation: MFI Building, Ortigas Avenue, Pasig City (Landmark: The Medical City)Employment Type: Full-time, On-siteSchedule: Monday (7:30 a.m.–4:30 p.m.) • Tuesday to Friday (8:00 a.m.–5:00 p.m.)Job SummaryMFI Polytechnic Institute Inc. is looking for a proactive and...

  • Support Technician

    6 days ago

    Pasig, National Capital Region, Philippines First Focus IT Full time ₱50,000 - ₱80,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.We're First Focus - Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Senior Support Technician

    6 days ago

    Pasig, National Capital Region, Philippines First Focus IT Full time ₱1,500,000 - ₱3,000,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Support Operations Associate

    6 days ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic Operations Team as a Support Operations Associate, where you'll be the go-to problem solver and process champion. In this role, you'll bridge the gap between our customers and internal teams, ensuring smooth operations, timely support, and a stellar experience for everyone involved. English is our primary working...

  • Platform Support Specialist

    4 days ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱336,000 - ₱720,000 per year

    We're Hiring: Support Operations AssociateAs a Support Operations Associate/Platform Support Associate, you will be a key member of our Operations Team, providing dedicated support to internal departments and customers. Your role ensures that both our customers and commercial team receive the necessary assistance to stay efficient, productive, and...

  • Customer Support Associate

    6 days ago

    Pasig, National Capital Region, Philippines KwikCare Full time ₱150,000 - ₱250,000 per year

    About the Role:KwikCare is seeking a Customer Support Associate who will serve as the main point of contact for both insurers and members. You'll play a key role in providing prompt, empathetic, and solution-oriented assistance—ensuring every client receives the high-quality service KwikCare is known for.Key Responsibilities:Handle inbound and outbound...