Platform Support Specialist

5 days ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱336,000 - ₱720,000 per year

We're Hiring: Support Operations Associate

As a Support Operations Associate/Platform Support Associate, you will be a key member of our Operations Team, providing dedicated support to internal departments and customers. Your role ensures that both our customers and commercial team receive the necessary assistance to stay efficient, productive, and successful. Our corporate and working language is English.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: Support Operations Associate / Platform Support Associate

Responsibilities:

  • Providing application support to customers' product-related enquiries
  • Troubleshooting and resolving technical issues with developers and product managers
  • Serving as an expert on internal processes and system functions
  • Managing the above through our internal platform (SmartHub), HubSpot, and Jira.

Qualifications:

  • Bachelor's degree or relevant experience
  • Experience in customer service or technical support background and understanding of customer support is preferred.
  • Ability to learn new software applications quickly.
  • Strong organizational and problem-solving skills.
  • Fluency in English and excellent written and oral communication skills
  • Demonstrated ability to maintain a high level of accuracy and attention to detail in all tasks and projects

Who are you?

  • Passionate about customer service and energized by talking to people and providing them with assistance
  • Self-motivated and self-managed within a dynamic, fast-paced, and collaborative environment
  • Strong interpersonal and communication skills
  • High-performing individual with integrity who can meet new challenges
  • Willing to step in and help others when things are busy
  • Has a positive attitude and ability to create enthusiasm and dedication among colleagues
phhiring #platformsupport #supportoperations #smarthub #Hubspot #Jira

Job Types: Full-time, Permanent

Pay: Php28, Php30,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Are you amenable to work in hybrid set up at Ortigas Pasig?
  • Do you have experience in using Salesforce, Jira or Hubspot?

Work Location: In person

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