WORKFORCE MANAGEMENT

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced...

Workforce AdministratorRole SummaryThe Workforce Administrator ensures the accuracy and integrity of client schedules and support worker rosters. The role proactively audits rosters, verifies attendance, validates payroll outcomes, and supports efficient workforce planning. In addition, the Workforce Administrator serves as a subject matter expert in...

About the role We are seeking an enthusiastic Service Crew to join our dynamic team at MKS Workforce Management Services Inc. in Cebu City, Cebu. As a full-time Service Crew, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.What you'll be doingGreet and welcome customers in a...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

We are seeking a detail-oriented and analytical Workforce Specialist with 2–3 years of hands-on experience using the Genesys Workforce Management (WFM) platform. The ideal candidate will be responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and service levels across our contact center operations.Key...