
Bilingual Customer Service Representative
4 days ago
DESCRIPTION
Bilingual Customer Service Representatives provide customer service in English and a Spanish.
RESPONSIBILITIES
- Communicate with customers and provide them with necessary information on various products and services
- Handle both inbound and outbound call programs
- Make inbound and outbound calls in response to customer inquiries
- Capture additional information from the customer, screening the customer for their interest in the client's product or service, and/or warm transferring the customer to a provider of a service
- Work on a single program or be asked to handle several programs during a typical work day
- Other duties that may be assigned from time to time
QUALIFICATIONS
- Exceptional verbal communication skills in both specified languages.
- Good computer skills
- Active listening skills and attention to details.
- Experience in the same role for at least 2 years.
- WFH Ready with own equipment and with a stable internet connection of at least 50mbps
COMPENSATION
- Php 40,000.00 Basic Salary
- Php 40,000 - Php 50,000 Language Premium depending on proficiency or certificate
- 15% Night Differential for work between 10 pm - 6am
- Php 1,500.00 Perfect Attendance Bonus*
- Php 750 Utility Allowance (1,500 upon regularization)
- Php 1,500 De Minimis (2,000 upon regularization)
- Php 5,000.00 Signing Bonus*
- Php 2,500.00 Milestone Bonus*
SHIFT & SCHEDULE
- Graveyard Shift
- Work on Philippine Holidays
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