Customer Service Representative
4 days ago
We are currently seeking Customer Service Representatives (English) who are dedicated to providing exceptional service in a professional, remote-work environment.
Role Summary
The Customer Service Representative will be responsible for delivering high-quality support to clients and their customers. This role requires excellent communication skills, attention to detail, and the ability to resolve inquiries effectively in a professional, remote work environment.
Key Responsibilities
- Respond to customer inquiries through phone, email, or chat with professionalism and accuracy.
- Provide clear solutions and resolve issues efficiently while maintaining customer satisfaction.
- Document and manage customer interactions in the system.
- Collaborate with internal teams to escalate and resolve complex cases.
- Meet or exceed service delivery standards, KPIs, and client expectations.
Qualifications & Skills
- Minimum 1–2 years of customer service experience, preferably in BPO or remote work setups.
- Bilingual proficiency preferred (additional Asian languages are an advantage).
- Strong communication and interpersonal skills.
- Excellent problem-solving ability and adaptability.
- Comfortable using CRM systems, IT platforms, and online communication tools.
- Ability to work flexible schedules if required.
Additional Assets
- Prior experience in the BPO industry or customer support outsourcing.
- Technical proficiency with multiple IT systems.
- Ability to thrive in a fully remote, collaborative environment.
Compensation
- 1–2 years' experience: ₱36,000/month
- 3–5 years' experience: ₱45,000/month
- 5+ years' experience: ₱50,500/month
(Additional benefits and perks to be finalized by recruiters and discussed during the hiring process.)
Work Setup:
- Full time
- Remote
- Shift to be determined
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