Customer Service Representative

Job Title
Customer Service Representative

A bit about us:
We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now

A bit more about this role:
The Customer Service Representative will be responsible for a variety of functions spanning our stores. Based remotely in Manila, Philippines, this position will be supporting the Customer Service Department in providing excellent, efficient, and consistent customer support across all channels. As a member of the team, you will work in an entrepreneurial environment where we are constantly looking to learn what our customers need and to develop better ways to serve them.

Eligibility Requirements

• High School Diploma or equivalent
• Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action

• Available for the following shifts, will be scheduled for 5 days per week from Monday-Saturday:

• 5:00am-2:00pm Pacific Standard Time (PST)

• 6:00am-3:00pm Pacific Standard Time (PST)
• 7:00am-4:00pm Pacific Standard Time (PST)

• 8:00am-5:00PM Pacific Standard Time (PST)

• High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source.

• Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center

Responsibilities will include:

• Customer service support for our stores:

• Phone line coverage

• Monitor ticketing system and participate in resolution of issues for assigned case types
• Assist customers with order and return inquiries

• Assist with general customer service tasks, such as voicemail monitoring

• Responsibilities may change or adapt to the needs of our rapidly growing team

Attributes to success:

• Adaptability

• The ability to work in a dynamic environment

• The ability to adjust approach and method to suit the needs of others

• The ability to accept feedback and grow from it

• Communication

• The ability to adjust your tone and approach to different people

• The ability to break down and articulate complex information in simple terms
• The ability to listen and comprehend a diverse customer base

• The ability to communicate ideas, feedback and needs via written and verbal forms

• Customer Service Skills

• The ability to manage difficult or emotional customer situations

• The ability to find and provide accurate information in a timely manner

• The ability to display courtesy and sensitivity

• Dependability

• The ability to try your best and look for ways to improve

• The ability to follow written standard operating procedures and to ask questions when uncertain

• The ability to take accountability for your own actions

• Problem Solving Skills

• The ability to develop alternative solutions when necessary

• The ability to identify problems and their solutions efficiently
• The ability to work with others to complete a problem's resolution

Desired skills & experience:

• Experience with tires or automotive industry (preferred)
• Bilingual in Spanish and English (preferred)
• Comfort with Google Suite products and/or Microsoft Office products
• Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center
• You're a great team member with a can-do attitude

Please submit resume in English.