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Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines RemoteRaven Full time $40,000 - $50,000 per year
Customer Service Representative – Premium Electrical Services | $5/hr | Remote

Join a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments.

Rate: $5/hr

Setup: 100% Remote

Schedule: US Time Zone | Full-Time


Position Summary

We're seeking a confident and results-driven Customer Service Representative who thrives on helping people and delivering top-quality service. In this role, you will handle inbound/outbound calls, explain service offerings, qualify leads, and ensure smooth scheduling. You'll play a key role in representing our client's premium brand.


Key Responsibilities
  • Answer inbound calls from potential and existing customers
  • Make outbound follow-up calls to warm leads and inquiries
  • Explain premium electrical services and offerings with confidence
  • Convert inquiries into scheduled service appointments
  • Accurately document interactions, lead status, and outcomes in CRM
  • Identify and filter quality leads from cold/non-converting ones
  • Support customer satisfaction follow-ups and post-service communication

Qualifications & Requirements
  • Proficient in English (verbal & written) with excellent phone presence
  • Previous customer service, call center, or dispatch experience
  • Experience in electrical, HVAC, plumbing, or home service industries a plus
  • Familiarity with CRM systems and call-tracking software
  • Knowledge of ServiceTitan is a strong advantage
  • Proficient in Microsoft Word, Excel, and general office software
  • Highly organized with the ability to manage multiple tasks under pressure

What We Offer
  • Competitive hourly rate: $5/hr
  • 100% remote, work from anywhere
  • Opportunity to support a premium US-based service company
  • Full-time, stable role with growth potential

How to Apply

Send your resume to with subject line:

Customer Service Representative Applicant | JobStreet | [Your Name]