Customer Relation Team Leader
7 hours ago
DUTIES AND RESPONSIBILITIES
- Develop and implement customer service policies and procedures
- Monitor customer service representatives' performance and provide ongoing coaching and feedback
- Resolve customer complaints and inquiries in a timely and efficient manner
- Analyze customer service trends and recommend improvements
- Train and onboard new customer service representatives
- Monitor customer service representatives' adherence to company policies and procedures
- Ensure customer service representatives maintain a high level of customer service
- Prepare and analyze customer service reports
- Foster an environment of collaboration and teamwork among customer service representatives
QUALIFICATIONS:
- Bachelor's degree in Business Administration or related field
- Minimum of 1-3 years of experience in customer service
- Excellent leadership and organizational skills
- Strong communication, problem-solving, and decision-making skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Able to handle multiple tasks and prioritize effectively
- Able to motivate and mentor customer service representatives
- Knowledge of customer service software and systems
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