Customer Relation Team Leader

7 hours ago


Carmona, Calabarzon, Philippines Alpine Motors Corporation Full time ₱450,000 - ₱750,000 per year

DUTIES AND RESPONSIBILITIES

  • Develop and implement customer service policies and procedures
  • Monitor customer service representatives' performance and provide ongoing coaching and feedback
  • Resolve customer complaints and inquiries in a timely and efficient manner
  • Analyze customer service trends and recommend improvements
  • Train and onboard new customer service representatives
  • Monitor customer service representatives' adherence to company policies and procedures
  • Ensure customer service representatives maintain a high level of customer service
  • Prepare and analyze customer service reports
  • Foster an environment of collaboration and teamwork among customer service representatives

QUALIFICATIONS:

  • Bachelor's degree in Business Administration or related field
  • Minimum of 1-3 years of experience in customer service
  • Excellent leadership and organizational skills
  • Strong communication, problem-solving, and decision-making skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Able to handle multiple tasks and prioritize effectively
  • Able to motivate and mentor customer service representatives
  • Knowledge of customer service software and systems


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