Admin Officer

1 day ago

Carmona, Calabarzon, Philippines Golden Point Auto Care Full time ₱200,000 - ₱250,000 per year

Job Description:

  • Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments and providing updates on service requests.
  • Ensure high level of customer satisfaction by delivering prompts and courteous assistance and resolving customer concern effectively.
  • Monitor service schedules and proactively address any issues or delays to ensure timely completion of service tasks.
  • Perform administrative task such as data entry, filing and record-keeping to maintain accurate and up-to-date information.
  • Assist in the preparation of service reports, invoices, and other documentation as required.
  • Process service orders & generate invoices.
  • Verify accuracy of billing information and resolve any discrepancies or billing issues as nedeed.
  • Assist in monitoring service quality and performance metrics, collecting feedback from customers and identifying areas for improvement.
  • Collaborate with service teams to implement quality assurance measures and ensures compliance with services standards and protocols.

Qualifications:

  • Bachelor's degree in Business Administration or related field.
  • Proven experience in administrative roles or customer service role.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent verbal and written communication skills.
  • Customer-focused attitude with strong interpersonal skills.

Job Type: Full-time

Ability to commute/relocate:

  • Carmona: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Elementary/ Primary school (Preferred)

Experience:

  • customer service: 1 year (Preferred)
  • Administrative: 1 year (Preferred)

Work Location: In person

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