Quality Analyst

The Quality Analyst is responsible for ensuring that all Value-Added Services (VAS) activities, processes, and outputs meet the company's quality standards, customer requirements, and regulatory guidelines. This role plays a key part in inspecting, monitoring, and documenting quality performance while assisting in problem-solving, continuous improvement initiatives, and compliance with Integrated Management Systems.

1. Quality Inspection & Control

2. Perform quality inspection and approval of incoming goods, packaging materials, in-process activities, and finished goods.

3. Conduct product inspections based on the required sampling plan and Acceptable Quality Level (AQL).
4. Document and maintain operational reports and quality records.
5. Address and escalate quality issues, providing assistance to relevant teams.

6. Customer Complaints & Non-Conformance

7. Assist in the investigation of customer complaints and product/service non-conformance issues.

8. Provide inputs and recommendations to address quality-related problems.

9. Corrective & Preventive Actions (CAPA)

10. Recommend, monitor, and follow up on corrective and preventive action plans.

11. Track progress to ensure timely resolution and effectiveness of solutions.

12. Training & Development

13. Participate in training interventions to align with quality standards and promote continuous improvement.

14. Support awareness of quality protocols within operations.

15. Systems & Compliance

16. Actively contribute to initiatives related to Integrated Management Systems and Operations Excellence.

17. Ensure ongoing compliance with quality standards, customer requirements, and industry regulatory guidelines.
18. Assist in the management and control of documented information related to quality systems.

• Bachelor's degree in Engineering, Quality Management, or a related field.
• At least 1–3 years of experience in quality assurance, preferably in logistics, warehousing, or manufacturing.
• Knowledge of inspection methods, sampling plans, and AQL.
• Familiarity with ISO standards, quality systems, and regulatory compliance requirements.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and interpersonal skills.
• Detail-oriented, with the ability to work independently and as part of a team.

• Quality & Process Orientation
• Analytical Thinking & Problem-Solving
• Documentation & Reporting Accuracy
• Communication & Collaboration
• Continuous Improvement Mindset