Helpdesk / Technical Support | Permanent WFH | Day Shift | Day 1 HMO

Reliable Support Starts With You

Keep systems running, users supported, and businesses moving-one solution at a time.

Enjoy the freedom to build your IT career without sacrificing your personal time. This role offers a balanced day shift, weekends off, and the flexibility to work from home-perfect for IT professionals who want steady growth, meaningful impact, and time for life beyond the screen.

Job Description

As a Helpdesk / Technical Support, you will deliver Level 1 and Level 2 remote IT support to small business clients, resolving technical issues, managing user environments, and ensuring smooth daily operations while continuously building your technical expertise.

Job Overview

Employment type: Full-time

Shift: Day shift, Weekends off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of experience in a Helpdesk or similar IT support role (preferred but not mandatory)

Technical Skills

• Strong working knowledge of Microsoft 365 (business power user or admin level)
• Experience supporting devices across multiple platforms
• Familiarity with IT administration tasks and troubleshooting
• Microsoft certifications are a plus but not required

Soft Skills & Personal Qualities

• Fluent in written and spoken English
• Patient, empathetic, and customer-focused
• Strong people skills with the ability to explain technical concepts clearly to non-technical users
• Takes ownership of issues and works collaboratively to resolve them
• Uses initiative while knowing when to ask for help
• Curious and eager to learn new tools and technologies

Your Daily Tasks

IT Support & Service Delivery

• Provide remote Level 1 and Level 2 IT support to small business clients
• Triage, respond to, and resolve support requests including:
• Password resets
• Account setups
• Basic troubleshooting
• End-user application support
• Perform IT administration tasks using documented processes
• Maintain clear, professional, and empathetic communication with clients regarding support requests and progress

Systems & Tools Support

• Support users with Microsoft 365, Google Workspace, and other business tools, including:
• Email, Teams, OneDrive, SharePoint
• Device sign-in and MFA setup
• Permissions and mailbox management

Assist with setup, configuration, and troubleshooting of:

• Devices (remote onboarding and offboarding)
• Microsoft 365 and Google Workspace tenants
• Domain registration and renewals
• DNS changes

Monitoring & Maintenance

• Monitor backups, automations, connectivity, alerts, and notifications
• Perform service delivery compliance checks and remediation, including:
• Test restores
• OS and software updates
• Installing and reinstalling tools and applications

Documentation & Process Improvement

• Create and maintain documentation such as:
• IT support procedures
• Knowledge base articles
• End-user guides
• Record work accurately for future reference and billing purposes
• Contribute ideas to improve service levels, processes, and solutions
• Test solutions and provide feedback and end-user documentation
• Stay updated with current IT tools and best practices

About the Client

Our client delivers practical, people-first IT solutions tailored to small and growing businesses. With a strong focus on reliability, security, and user experience, they help organizations operate smoothly while adapting to evolving technology needs-making them a trusted partner in modern business operations.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability and exciting global career opportunities. Work with international clients across industries in a culture built on collaboration, innovation, and support. We empower your success through continuous learning, meaningful work, and an inclusive environment.

Apply now and be part of the #EmaptaEra