Client Success Specialist | Day 1 HMO | Up to PHP53K

Expert Collaboration Strengthening Operational Quality and Team Success

This role places you at the core of high-visibility tasks that demand strong analytical thinking, responsive communication, and the ability to manage details with exceptional accuracy. You'll work within a structure that values consistent improvement, thoughtful problem-solving, and clarity in execution. Supported by a culture known for empowering talent and celebrating meaningful contributions, you'll enhance your coordination skills while strengthening your strategic judgment-gaining momentum toward long-term professional advancement.Job Description

Be part of our client's team as a Client Success Specialist, supporting the operational backbone of digital advertising campaigns across multiple platforms. You will coordinate deliverables, monitor pacing and performance, manage communications, and build client-ready documentation. This role strengthens your media operations expertise and prepares you for future growth into account leadership roles.

Job Overview

Employment Type: Full-Time

Shift: Night Shift, Weekends Off

Salary: PHP 43,000 to PHP 53,000

Work Setup: Temporary Work From Home, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary work from home arrangement
• Fixed weekends off
• Fully customized Emapta laptop and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
• A highly collaborative culture that encourages innovation and professional growth
• Opportunity to work on impactful projects with global clients.

The Qualifications We Seek

• 1-3 years of full-time experience in analytics, project management, client services, or client success roles.
• Proven client management experience, including handling client communications, expectations, and deliverables.
• Strong reporting skills with hands-on experience preparing insights, dashboards, or performance summaries.
• Strong Excel and analytical skills with high accuracy and attention to detail.
• Excellent written communication and presentation skills.
• Strong project and portfolio management skills, with the ability to prioritize duties and meet deadlines.
• Advanced proficiency in Microsoft Office and familiarity with major social media platforms.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Creative problem-solver with initiative, professional maturity, integrity, and a positive attitude.

Nice to Have:

• Previous media or agency experience.
• Advanced knowledge of reporting platforms (e.g., Google Ad Manager, TAP).
• Experience with Facebook Ads, Twitter Ads, or RTB media buying tools.
• Understanding of web technologies (e.g., pixels, HTML, JavaScript).
• Experience presenting to groups or clients.

Your Daily Tasks

• Provide day-to-day support to a team managing agency and client relationships through outstanding campaign management and client service
• Support campaigns using detailed project management to align cross-platform deliverables
• Assist with timelines, asset trackers, communications, status calls, pacing/delivery trackers, weekly reports, and campaign recaps
• Assist in bringing custom programs to life, including influencer marketing, podcasts, sweepstakes, video production, events, and on-site activations
• Collaborate with Client Success Managers to reconcile monthly billing
• Contribute to reporting of campaign wins, learnings, and performance documentation

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture built on collaboration and innovation. Work with global organizations, supported by a strong foundation and passionate professionals committed to making an impact. We empower your success with continuous learning and an inclusive environment.

Apply now and be part of the #EmaptaEra