Workforce Management Analyst/Real Time Analyst

2 days ago

Central Bloc th floor IT Park Cebu City, Philippines PEO Consulting Limited Full time ₱360,000 - ₱720,000 per year


Job Title: Real-Time Analyst (RTA)
Industry: Financial/Cryptocurrency
Type of Support: Voice and Non-Voice
Work Setup: 100% Onsite at Central Bloc - 17th floor, IT Park, Cebu City
Work Shift: Shifting Schedule
Salary: To be discussed with the client
Start Date: ASAP
Headcount: 2

Job Summary:

We are seeking a Real-Time Analyst (RTA) to join our team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring real-time performance metrics, ensuring workforce optimization, and maintaining service level agreements (SLAs) in a fast-paced environment. The ideal candidate will have strong analytical skills, proficiency in Excel, and prior experience in workforce management.

Key Responsibilities:
  • Monitor real-time queues and agent performance to ensure service level goals are met.
  • Track and analyze call volume trends, agent adherence, and schedule efficiency.
  • Communicate intraday performance updates to stakeholders and recommend adjustments.
  • Coordinate with team leads and supervisors to optimize workforce productivity.
  • Identify and report system or process issues affecting operations.
  • Generate reports and insights on workforce performance using Excel and other tools.
  • Assist in schedule management, shift changes, and break adherence compliance.
  • Support the implementation of workforce management strategies to enhance efficiency.
Qualifications:
  • 2-4 years of relevant Real-Time Analyst (RTA) experience.
  • Strong Excel skills (pivot tables, formulas, and data analysis).
  • Experience in workforce management tools and real-time monitoring systems.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Educational background: High School Diploma, Undergraduate, or Bachelors Degree in any field.
  • Prior experience in the financial or cryptocurrency industry is a plus but not required.
How to Apply:

If you meet the qualifications and are ready to contribute to a dynamic and growing team, apply now

Qualified Candidates should send CV to indicating the subject.



Working Place:

Central Bloc - 17th floor, IT Park, Cebu City

  • Real Time Analyst

    2 days ago

    Central Bloc - th Floor, IT Park, Cebu City, Philippines PEO Consulting Limited Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Real-time AnalystAccount: Financial/CryptocurrencyType of Support: Voice and Non-voiceWork Setup: 100% Onsite at Central Bloc - 17th Floor, IT Park, Cebu CityWork Shift: ShiftingSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2Job Description:We are seeking a detail-oriented and proactive Real-time Analyst (RTA) to join our...

  • Workforce Real Time Analyst

    3 weeks ago

    Quezon City, Philippines Stark Asia Solutions Inc. Full time

    We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

  • Real Time Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    REAL-TIME ANALYSTWork On-site in Cebu CityShifting ScheduleJob Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

  • Real Time Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

  • Workforce Real-Time Analyst

    5 days ago

    Davao City, Philippines VXI Global Solutions Full time

    WFM Real Time Analyst - Davao Felcris (Morning Shift) This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures. Responsibilities Analyzes,...

  • Real Time Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱396,000 - ₱600,000 per year

    Qualifications:Need at least 2 years experience as a Real Time Analyst.At least 2 years Completed in CollegeJob Type: Full-timePay: Up to Php33,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Real Time Analyst under BPO: 2 years (Preferred)Work Location: In person

  • Workforce Management Real-Time Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Real-Time Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

  • Real Time Analyst

    5 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and...

  • Canada Service Workforce Real Time Analyst

    1 week ago

    Makati City, National Capital Region, Philippines ADP Full time ₱400,000 - ₱800,000 per year

    Workforce Management Real Time Analyst (WFM RTA)Summary of Duties:The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call volume, daily attendance and program break schedulesWork closely with the operations team to analyze and help improve their...