Manager, Workforce Management
4 days ago
Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites.Reporting of Daily program metrics on assigned projectsMakes strategic recommendations to improve productivity while balancing service levels and costsEnsures that the team follows workforce procedures.Assist in resolving serious customer complaints and escalated issuesParticipates in daily and weekly meetings that requires WFM involvementKnowledge, Skill Set & Qualifications Required (External)At least 3-5 years experience in managing workforce operations with client/and or senior management interactionExperience managing back office in insurance claims processing operationsMore than 5 years Workforce Management experience with a minimum of 1 year experience as a ManagerHas experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, ForecasterAdvanced knowledge on AVAYA CMSHas handled programs with > 1000 FTEsExpertise in back office capacity planning, forecasting, real time, reporting and schedulingStrong statistical analysisProficient use of workforce management toolsAble to organize large amount of data to identify trends and patternsAbility to manage multiple, complex, on going projects and tasksHas strong command of the English language both verbal and written communication.Ability to create/manage scheduling and real-time management processes and tools effectively.Strong Analytical and Management skills to create and develop improvement plans for respective direct reportsAbility to work with a team and individually would be of great help for this position.Open to working on any shift especially graveyard4gaMvGKHt5
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Manager, Workforce Management
4 days ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full timeApply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...
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Supervisor, Workforce Management
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱36,000 - ₱72,000 per yearWe're hiring.TheWorkforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...
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R-106047 Manager, Workforce Management
4 days ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full timeApply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...
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R-106047 Manager, Workforce Management
4 days ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeApply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...
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Supervisor Workforce Management l Bacolod
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱50,000 - ₱150,000 per yearWe're hiring.The Workforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...
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Workforce Manager
1 week ago
Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time $4,200 - $144,000 per yearWe are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120K per month based on experience and hiring result. Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)Candidate must possess at least a...
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Workforce Lead
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services Full time ₱700,000 - ₱800,000 per yearLet's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit,...
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Workforce Lead
1 week ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeLet's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...
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Senior Workforce Analyst
4 days ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeA Workforce Analyst is an integral role in the operations of our Bacolod office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...
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Service Crew
2 weeks ago
Iloilo City, Western Visayas, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱120,000 - ₱270,000 per yearAbout the role MKS WORKFORCE MANAGEMENT SERVICES INC' is seeking a dedicated and enthusiastic Service Crew (FOH) to join our dynamic team in Iloilo City, Iloilo. As a Service Crew (FOH), you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our airline services. This is a full-time position, offering the...
