Workforce Management Analyst

About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

Key Responsibilities:Assist in developing and maintaining accurate schedules based on historical data, trends, and business requirementsMonitor intraday performance and provide capacity planningCollaborate to align forecasting of headcount plans with business needsLead and mentor a team of workforce analysts and real-time coordinatorsAnalyze performance...

About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Quezon City, Metro Manila. As a full-time Workforce Scheduling Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call center operations to deliver exceptional customer...

Apply today and start your journey with Ubiquity The Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsWORKFORCE AND REPORTING SUPERVISORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentRole OverviewWe are looking for a...

HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsWORKFORCE AND REPORTING SUPERVISORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for a...

Job Summary:Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts would report...

About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

OverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID - CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)The Manager, Workforce Management (WFM) ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals. This role leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while...