Training Officer

JOB OBJECTIVE:

He/She is responsible for the design, development, implementation, and evaluation of all training programs for the restaurant enterprise. This role ensures that all staff, from front-of-house to back-of-house and back-office, possess the necessary knowledge, skills, and abilities to perform their jobs effectively, meet company standards, and deliver exceptional guest experiences. The Training Officer is a key driver of employee development, engagement, and retention.

KEY AREAS OF RESPONSIBILITIES:

1. Operations Training (Front-of-House & Back-of-House)

Front-of-House (FOH) Training:

• Onboarding & Orientation: Conduct comprehensive onboarding for all new FOH hires (e.g., servers, hosts, bartenders, bussers), covering company history, mission, values, and policies.
• Service Standards: Develop and deliver training on service excellence, including proper greeting procedures, menu knowledge, order taking, upselling techniques, and guest complaint resolution.
• POS System: Train staff on the proper and efficient use of the Point of Sale (POS) system for order entry, payment processing, and report generation.
• Beverage Knowledge: Conduct training on beverage offerings, including wine pairings, cocktail preparation, and non-alcoholic drinks.
• Health & Safety: Ensure all FOH staff are trained on food safety protocols, proper handling of cleaning chemicals, and emergency procedures.

Back-of-House (BOH) Training:

• Onboarding & Orientation: Conduct onboarding for new BOH hires (e.g., chefs, cooks, dishwashers), focusing on kitchen layout, equipment use, and safety protocols.
• Culinary Skills: Collaborate with the Head Chef to train kitchen staff on new recipes, culinary techniques, and portion control.
• Food Safety & Hygiene: Deliver rigorous training on HACCP principles, proper food storage, temperature control, cross-contamination prevention, and kitchen sanitation.
• Equipment Operation: Provide hands-on training for all kitchen equipment, including ovens, grills, fryers, and slicers, with a strong emphasis on safety.
• Inventory & Waste Management: Train BOH staff on inventory procedures, waste reduction techniques, and proper stock rotation (FIFO - First-In, First-Out).

2. Back-Office Training & Development

Human Resources & Administration:

• HR Policies: Train managers and back-office staff on company HR policies, including code of conduct, disciplinary procedures, and leave applications.
• Performance Management: Equip managers with the skills to conduct effective performance reviews, provide constructive feedback, and set performance goals.
• Recruitment & Interviewing: Train managers on best practices for interviewing and selecting new hires, ensuring a fair and consistent process.

Finance & Accounting:

• Financial Procedures: Train relevant staff (e.g., managers, cashiers) on daily financial procedures, cash handling, and end-of-day reconciliation.
• Inventory Management: Train inventory clerks and managers on the use of inventory management software, conducting physical counts, and reconciling discrepancies.
• Reporting: Educate managers on how to interpret key financial reports, such as daily sales reports and cost of goods sold (COGS) reports.

Technology & Systems:

• Proprietary Software: Develop training materials and conduct sessions for all back-office software, including payroll systems, scheduling platforms, and inventory management tools.
• IT Security: Train staff on basic IT security protocols, such as password management and recognizing phishing attempts.

3. General Responsibilities & Key Activities

• Training Needs Analysis: Conduct regular assessments to identify training gaps and needs across all departments.
• Curriculum Development: Design and update training manuals, presentations, e-learning modules, and other training materials.
• Training Delivery: Lead engaging and interactive training sessions using various methods, including classroom instruction, on-the-job training, and workshops.
• Evaluation & Reporting: Measure the effectiveness of training programs through quizzes, practical assessments, and performance metrics (e.g., sales data, guest satisfaction scores).
• Training Calendar: Maintain and communicate a master training calendar for all departments.
• Collaboration: Work closely with department heads and managers to ensure training aligns with operational goals and company objectives.
• Compliance: Stay updated on industry regulations, labor laws, and health & safety standards to ensure all training is compliant.
• Mentorship: Act as a mentor and coach to new and existing employees, fostering a culture of continuous learning and improvement.

4. Others

• Performs other related duties that may be assigned from time to time by the Immediate Supervisor or Management.

JOB QUALIFICATIONS:

EDUCATIONAL BACKGROUND: Bachelor's degree in Human Resources, Hospitality Management, or a related field is preferred.

EXPERIENCE REQUIREMENT:

• Proven experience in a training role, preferably within the restaurant, hospitality, or retail industry.
• In-depth knowledge of both restaurant operations (FOH and BOH) and back-office functions.
• Excellent public speaking, communication, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) and experience with Learning Management Systems (LMS) is a plus.
• A passion for employee development and a strong ability to motivate and inspire others.

PERSONAL ATTRIBUTES

• Highly Organized & Detail-Oriented: The ability to manage multiple tasks, schedules, and a large amount of information with precision and accuracy is critical.
• Proactive & Resourceful: Must be able to anticipate needs, take initiative, and solve problems independently before they escalate.
• Strong Communicator: Excellent verbal and written communication skills are essential for interacting with all levels of staff, from entry-level to management.
• Adaptable & Flexible: The ability to thrive in a dynamic, fast-paced environment and handle last-minute changes with a positive attitude.
• Team Player: A collaborative mindset and willingness to support colleagues and trainers to achieve departmental goals.
• Eagerness to Learn: A genuine interest in training and development, and a desire to grow within the HR or training field.

Job Types: Full-time, Permanent

Pay: Php25, Php29,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Parañaque 1700 P00: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person