Training and Development Officer

Responsible for the design, development, implementation, and evaluation of all training programs for the restaurant enterprise. Ensures that all staff—from front-of-house to back-of-house and back-office—possess the necessary knowledge, skills, and abilities to perform their roles effectively, uphold company standards, and deliver exceptional guest experiences. Serves as a key driver of employee development, engagement, and retention. Key Areas of Responsibilities: 1. Operations Training (Front-of-House & Back-of-House) Front-of-House (FOH) Training: Onboarding & Orientation: Conduct comprehensive onboarding for all new FOH hires (e.g., servers, hosts, bartenders, bussers), covering company history, mission, values, and policies. Service Standards: Develop and deliver training on service excellence, including proper greeting procedures, menu knowledge, order taking, upselling techniques, and guest complaint resolution. POS System: Train staff on the proper and efficient use of the Point of Sale (POS) system for order entry, payment processing, and report generation. Beverage Knowledge: Conduct training on beverage offerings, including wine pairings, cocktail preparation, and non-alcoholic drinks. Back-of-House (BOH) Training: Onboarding & Orientation: Conduct onboarding for new BOH hires (e.g., chefs, cooks, dishwashers), focusing on kitchen layout, equipment use, and safety protocols. Culinary Skills: Collaborate with the Head Chef to train kitchen staff on new recipes, culinary techniques, and portion control. Inventory & Waste Management: Train BOH staff on inventory procedures, waste reduction techniques, and proper stock rotation (FIFO – First-In, First-Out). 2. Back-Office Training & Development Human Resources & Administration: HR Policies: Train managers and back-office staff on company HR policies, including code of conduct, disciplinary procedures, and leave applications. Finance & Accounting: Financial Procedures: Train relevant staff (e.g., managers, cashiers) on daily financial procedures, cash handling, and end‑of‑day reconciliation. Technology & Systems: Proprietary Software: Develop training materials and conduct sessions for all back‑office software, including payroll systems, scheduling platforms, and inventory management tools. IT Security: Train staff on basic IT security protocols, such as password management and recognizing phishing attempts. 3. General Responsibilities & Key Activities Training Needs Analysis: Conduct regular assessments to identify training gaps and needs across all departments. Curriculum Development: Design and update training manuals, presentations, e‑learning modules, and other training materials. Mentorship: Act as a mentor and coach to new and existing employees, fostering a culture of continuous learning and improvement. 4. Others Perform other related duties as may be assigned from time to time by the Immediate Supervisor or Management. Job Qualifications: Educational Background: Bachelor’s degree in Human Resources, Hospitality Management, or a related field is preferred. Experience Requirement: Proven experience in a training role, preferably within the restaurant, hospitality, or retail industry. In‑depth knowledge of both restaurant operations (FOH and BOH) and back‑office functions. Excellent public speaking, communication, and interpersonal skills. Strong organizational and time‑management abilities. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) and experience with Learning Management Systems (LMS) is a plus. A passion for employee development and a strong ability to motivate and inspire others. #J-18808-Ljbffr