IT Support Engineer

1 week ago

Makati City, National Capital Region, Philippines SuperStaff Full time $70,000 - $120,000 per year

We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Requirements

Key Responsibilities:

● Efficiently respond to and resolve support tickets related to application functionality and performance.

● Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.

● Adjust configurations within feature flag management software to tailor client experiences.

● Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.

● Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.

● Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Qualifications:

● Basic knowledge of data handling in Python (e.g., Pandas, PySpark, Polars).

● Familiarity with configuration formats such as JSON and YAML.

● Proven experience in troubleshooting and problem-solving within a software environment.

● Ability to modify, maintain, and optimize scripts.

● Proficiency in working with REST APIs.

Bonus Points:

● Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).

● Basic knowledge of SQL and relational databases.

● Experience with feature flag management software.

● Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company

  • IT Support Engineer L1

    1 week ago

    Makati City, National Capital Region, Philippines CloudConsole IT Consulting Full time $104,000 - $130,878 per year

    Title:IT Support Engineer L1Department:Technology OperationsReporting to:IT ManagerEmploymentType: Full â TimeCloud Consoleis a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the...

  • Support Escalation Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines My IT Crew Full time

    OverviewThis is a Hybrid position. You must live within a 1-hour commute of our office. After onboarding, a hybrid schedule is based on availability, based on your location.The position hours are 9 am – 6 pm Eastern Standard Time (New York City time zone).Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?...

  • Presales Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines CloudConsole IT Consulting Full time ₱104,000 - ₱130,878 per year

    Job Title:Junior Pre-Sales EngineerLocation:MakatiType:Full-timeWork setup:OnsiteShift:DayshiftWe are looking for a dedicated professional in delivering security our clients. We are seeking a motivated and customer-focused junior professional to support sales and provide technical assistance in our growing surveillance product portfolio.Key...

  • IT Onsite Support

    6 days ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱216,000 - ₱228,000 per year

    Key Responsibilities:Respond to technical support requests via phone, chat, email, or in person.Diagnose and troubleshoot hardware, software, and network issues.Install, configure, and maintain operating systems, software applications, and peripheral equipment.Support desktop, laptop, printer, and mobile device issues.Provide remote troubleshooting through...

  • IT Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time $70,000 - $120,000 per year

    We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts,...

  • Technical Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines PHILMETAL PRODUCTS, Inc. Full time $104,000 - $130,878 per year

    About the role Philmetal Products, Inc. is seeking a skilled Technical Support Engineer - Production Writer to join our dynamic team. In this full-time position, you will play a crucial role in supporting our manufacturing operations through the development of comprehensive technical documentation. Based in our Makati City, Metro Manila office, you will be...

  • Associate Automation Test Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time

    OverviewWe are seeking a highly skilled Automation Engineer with expertise in Katalon Studio to design, develop, and maintain automated testing solutions. The ideal candidate will have at least 3 years of hands-on experience in test automation, ensuring the delivery of high-quality software applications through robust testing frameworks. This role requires...

  • Support Engineer

    8 hours ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleTheSupport Engineerwill serve as the 2nd point of resolution for technical and application/system related issues, which could not be solved by Help Desk representatives. They will provide immediate trouble-shooting support as well as input to longer-term changes of the affected systems/applications.Principal Duties and ResponsibilitiesDiagnose...

  • IT Support Engineer L1

    1 week ago

    Makati City, National Capital Region, Philippines CloudConsole Full time $70,000 - $120,000 per year

    Title: IT Support Engineer L1Department: Technology OperationsReporting to: IT ManagerEmployment Type: Full – TimeCloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in...

  • Technical Support Engineer

    11 hours ago

    Makati City, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...