Support Engineer

2 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

The
Support Engineer
will serve as the 2nd point of resolution for technical and application/system related issues, which could not be solved by Help Desk representatives. They will provide immediate trouble-shooting support as well as input to longer-term changes of the affected systems/applications.

Principal Duties and Responsibilities

  • Diagnose and resolve issues raised by external clients and business users on applications supported.
  • Coordinate with other members of the Technology Support Stack where necessary to ensure continuity of service.
  • Possess mastery in select technical areas related to applications supported and business operations to ensure adequate support when service issues arise.
  • Checks, manages and acts on an assigned ticket request to meet the established Service-Level Agreement; Conducts research and testing to resolve a pressing technical issue.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • With at least 4 years of experience in a support role or a similar role in an IT support or IT operations team.
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues in a timely manner.
  • Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users in a clear and concise manner.
  • Knowledge of various programming languages and frameworks.
  • Knowledge of the bank's IT systems and infrastructure, including software, and network systems.
  • Understanding of the bank's IT policies, procedures, and service-level agreements.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOUmatter."

Start your #BetterBanking career with us today.

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