IT Onsite Support

5 days ago

Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱216,000 - ₱228,000 per year

Key Responsibilities:

  • Respond to technical support requests via phone, chat, email, or in person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain operating systems, software applications, and peripheral equipment.
  • Support desktop, laptop, printer, and mobile device issues.
  • Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
  • Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
  • Escalate unresolved issues to higher-level support teams or vendors when necessary.
  • Maintain and update documentation on technical processes and issue resolutions.
  • Assist in the onboarding process of new employees, including account setups and workstation configuration.
  • Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

  • Degree in Computer Engineering, Information Technology, or related field.
  • Proven experience as a Technical Support or IT Support Engineer at least 6 months work experience.
  • Familiarity with Windows/Linux/Mac OS environments.
  • Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible hours or be on call, if needed.
  • Motorcycle or valid driver's license is an advantage for field deployment.
  • Must be residing within Makati City.
  • Can Start ASAP
  • Must have Valid ID (national ID (physical ID), UMID, passport, postal ID)

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Do you have professional IT Technical Support Engr experience?
  • How much is your expected salary for this role?

Work Location: In person

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