IT Support Engineer L1

2 days ago

Makati City, National Capital Region, Philippines CloudConsole IT Consulting Full time $104,000 - $130,878 per year

Title:
IT Support Engineer L1

Department:
Technology Operations

Reporting to:
IT Manager

Employment
Type: Full â Time

Cloud Console
is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.

IT Support Engineer
Responsibilities

  • Provide technical assistance to client end-users, ensuring prompt resolution of issues.
  • Troubleshoot customer workstation issues, diagnosing and addressing technical problems efficiently.
  • Proactively monitor and report on client environments, identifying potential issues and implementing preventive measures.
  • Collaborate with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
  • Coordinate with the engineering team and project managers to ensure timely project completion.
  • Maintain accurate time logs with detailed notes and ensure dependable attendance in the call queue.
  • Communicate proactively with team members and leaders regarding daily schedules and task assignments.
  • Execute and deliver software patching, backups, alerts, antivirus updates, hardware monitoring, and software installations.
  • Assist with special projects as required by the organization.

Qualifications

  • Excellent command of the English language, both written and verbal.
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • With at least 6 months to 2 years of relevant experience in technical support.
  • Confidence and comfort in dealing with senior-level clients from Local and Global (AU and UK).
  • Experience in supporting small/medium-sized businesses and Microsoft 365.
  • Good knowledge of Mac, Microsoft Windows, Windows Server, and Networking.
  • Proficiency in Hardware & Software troubleshooting, Networking, and Active Directory.
  • Familiarity with structured cabling is advantageous.
  • Proficient in taking calls and managing ticketing systems, capable of handling up to 5 calls and 10 to 15 tickets daily.
  • Skilled in Onboarding and Offboarding users, managing Active Directory, access control, and Microsoft 365 integration.

Other Requirements

  • Reliable internet connection with a minimum speed of 10MBPS.
  • Excellent verbal and written communication skills.

What We Offer

  • Competitive salary package.
  • HMO, leave cash conversion, and communication allowance.
  • Positive work environment fostering involvement.
  • Innovative technological products.
  • Young, professional, goal-driven team.
  • Opportunities for rapid career growth.
  • Company-sponsored training, upskilling, and certification.
  • Equipment provided.
  • Flexible work schedule

  • IT Support Engineer L1

    2 days ago

    Makati City, National Capital Region, Philippines CloudConsole Full time $70,000 - $120,000 per year

    Title: IT Support Engineer L1Department: Technology OperationsReporting to: IT ManagerEmployment Type: Full – TimeCloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in...

  • L1 Technical Support Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱4,500,000 - ₱7,000,000

    Job OverviewWe are seeking an experienced technical support professional to join our team as a L1 Support Engineer. The successful candidate will be responsible for ensuring the security, stability, and efficiency of our IT infrastructure by managing systems, networks, and user access.This is a fantastic opportunity to work with a dynamic organization that...

  • Technical Support Engineer L1

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    Technical Support Engineer L1 (Network Security)Req#: 0c61d347-db b1e1-a6fb38b0a06eAbout UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native...

  • L1 IT Support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱720,000 per year

    Salary: P50,000-P60,000 (Monthly Package)Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)What are we looking for? Skills Required: Previous experience as L1 Service DeskBasic technical knowledge with IT peripherals and network systemsComprehensive technical knowledge of Windows operating systemAbility to read and understand technical manuals and...

  • L2 Technical Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work...

  • Technical Support Engineer

    1 week ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱45,000 - ₱65,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • Technical Support Engineer

    2 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱104,000 - ₱130,878 per year

    Responsible for:Supporting the team to ensure that escalated tickets from the L1 Service Desk are resolved without the need for developer engagement. This role will support the deployment of new stores equipment remotely, completing configuration of hardware and assisting onsite installers over the phone to ensure hardware is installed and configured...

  • L1 IT Support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱720,000 per year

    Salary: P50,000-P60,000 (Monthly Package)Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)What are we looking for?Skills Required:Previous experience as L1 Service Desk Basic technical knowledge with IT peripherals and network systems Comprehensive technical knowledge of Windows operating system Ability to read and understand technical manuals and...

  • L1 Cyber Security Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines SecureOps Inc. Full time

    SOC - Cyber Security Analyst L1The primary responsibilities of the Level 1 Cyber Security Analyst are to sort, filter, analyze, qualify and escalate various cyber-security alerts inside log aggregation tools (SIEM) such as ArcSight, Splunk, and QRadar. The Analyst is also responsible for incident follow-up, process suggestions, and basic automation. This...

  • Security Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeCybersecurity Full time ₱900,000 - ₱1,200,000

    Technical Support Engineer L1 (Network Security)We are seeking a highly skilled Technical Support Engineer L1 to join our team. As a Technical Support Engineer L1, you will play a critical role in providing exceptional customer service and technical support to our customers.This is a remote-first position with opportunities for career growth and professional...