Seasonal Customer Service Agent

2 days ago

Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

Position: Seasonal Customer Service Agent

Work set-up: Hybrid (1x onsite & 4x work from home)

Schedule: Day Shift

Duration: October 2025 to March 2026

In this role, you'll be the first point of contact for our customers—assisting them via phone, email, and live chat. From handling product inquiries and order updates to resolving returns and warranty concerns, you'll play a vital role in making sure every customer interaction reflects our company's commitment to quality and care.

What's In It for You

  • Day-shift schedule (no night shifts)
  • Opportunity to build valuable experience with a global team
  • A supportive work environment where your voice matters

What You'll Do

  • Respond to inquiries promptly and professionally via email, live chat, and phone.
  • Provide accurate details on products, promotions, order status, and warranties.
  • Resolve issues related to orders, payments, or product concerns with empathy and efficiency.
  • Collaborate with other departments to manage escalations and ensure customer satisfaction.
  • Process refunds, replacements, and warranty claims per company guidelines.
  • Keep clear and detailed records in our CRM and helpdesk systems (Freshdesk, Netsuite, Shopify).
  • Spot opportunities to improve processes and enhance the customer journey.

What We're Looking For

  • 2+ years of experience in customer service or contact center (inbound/outbound).
  • Excellent English communication skills (written and spoken).
  • Skilled at explaining concepts simply and clearly.
  • Experience using CRM tools (HubSpot, Salesforce, etc.).
  • Strong attention to detail, multitasking ability, and a customer-first mindset.
  • Patient, proactive, and team-oriented.

Nice-to-Haves:

  • Experience supporting Australian, US, or UK-based clients.
  • Background in industries with multi-step processes (telecom, logistics, construction, etc.).
  • Interest in renewable energy or technology products.

  • Customer Service Agent

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewJoin to apply for the Customer Service Agent - Day Shift Available role at Caldwell Communications.ResponsibilitiesCommunicates with customer on the phone or by way of written correspondence to deal with concerns.Resolves customer issues on the first call/contact whenever possible without having to transfer caller.Matching customers' demands to...

  • Customer Service Agents

    13 hours ago

    Mandaluyong City, National Capital Region, Philippines SSG Full time ₱288,000 - ₱384,000 per year

    EARN UP TO 32K + P5,000.00 SIGN-ON BONUS* Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Pioneer Healthcare-Financial Account As a Customer Service Agent, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll play a vital role in...

  • Customer Service Agent

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeDisaster Full time $180,000 - $200,000

    About the RoleWe are seeking highly motivated and customer-focused professionals to join our team as Disaster Response Agents. In this role, you will be responsible for providing exceptional service to clients affected by disasters, utilizing your communication skills and empathy to resolve their concerns.

  • Customer Service Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱26,000 per year

    Ready for a new career? We're hiring for a Customer Service Agent to join our team in Eton Centris, Quezon City. This is an onsite voice account role with a shifting schedule.We offer a competitive package of up to 26K, depending on your length of tenure as an agent.We're looking for applicants who are either:A college graduate with or without experience.A...

  • Service Excellence Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $75,000

    Customer Service Leadership OpportunityWe are seeking a seasoned leader to guide our customer service teams towards success. As Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.Key Responsibilities:Lead and monitor the...

  • Customer Service

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Full time $104,000 - $130,878 per year

    Job ScopeProcess Import Bookings and coordinate customer order with overseas agentsCommunicate with customers, service providers, airlines, shipping lines, overseas agentShipment order tracking / status reportsJob invoicing / processing creditor invoicesArranging transport / cartageMaintain safe and clean working area by complying with company policies and...

  • Customer Service Agent

    3 weeks ago

    Makati City, National Capital Region, Philippines Kone México Full time

    The KC3 agent is the main entry point for customer requests related to unplanned maintenance services, 24 hours / 7 days.He/She is responsible for all activities from logging customer requests, finding an available technician, dispatching the call, to call acceptance by the maintenance technician.He/She is also trained to identify and manage critical safety...

  • Seasonal Associate

    1 week ago

    Makati City, National Capital Region, Philippines beBeeProctor Full time ₱800,000 - ₱1,200,000

    Job Description:We are seeking a skilled Associate to join our team as a Proctor - Seasonal. As a Proctor, you will play a vital role in supporting new hire classes and taking their learning experience to the next level.Key Responsibilities:Classroom Management SupportMonitor the classroom throughout the dayCheck on agents' behavior in class, including...

  • Customer Service Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines Cagayan State University Full time

    Customer Service Agent role at SeaBank, part of Sea Group, supporting digital financial services with a focus on excellent customer care.Your Role:Key responsibilities include:Ensuring all customer concerns are properly documented, processed, or referred to the appropriate fulfillment units or Resolving PartiesAdhering to set quality standards by providing...

  • Customer Service Agent

    5 days ago

    Makati City, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking dedicated and empathetic individuals to join our Medical Healthcare Insurance/Managed Healthcare team. As a Customer Service Agent, you will assist members with healthcare-related concerns, provide accurate policy information, and ensure a positive customer experience while supporting a leading healthcare account.Qualifications:At...