
Customer Service Agent
4 days ago
Job Summary:
We are seeking dedicated and empathetic individuals to join our Medical Healthcare Insurance/Managed Healthcare team. As a Customer Service Agent, you will assist members with healthcare-related concerns, provide accurate policy information, and ensure a positive customer experience while supporting a leading healthcare account.
Qualifications:
- At least K-12 Graduate or 2nd year completed in college with 3-6 months CSR experience
- Open for College graduate without BPO experience
- Preferably: At least 1 year of call center experience but not required
Advantage if you have Healthcare background (medical, insurance, or managed care support)
Excellent English communication and active listening skills
- Strong customer service orientation and problem-solving ability
- Willing to work onsite with shifting schedules, weekends, and holidays
Key Responsibilities:
- Handle inbound calls and assist members with healthcare insurance inquiries
- Provide information on coverage, claims, billing, and account services
- Verify member details and update records accurately in the system
- Resolve customer concerns with empathy, professionalism, and compliance
- Educate members on healthcare benefits and processes
- Escalate complex cases to the appropriate department when necessary
- Meet performance metrics while delivering quality service
What We Offer:
- Allowance
- Stack Rank Incentive (performance-based)
- Opportunities for career growth in the healthcare support industry
- Comprehensive training and a supportive work environment
Why Apply Through Us?
- Official Recruitment Partner of Foundever
- Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
- We'll help you highlight your persuasive skills and sales potential
- Ongoing support, from endorsement to your first day on the job
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